COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
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Flight Centre Graham Turner structured the company as families‚ villages and tribes. The creation of this unique system has also worked to the company抯 advantage. It provides incentives based on outcomes. The Flight centre抯 system is based on the idea that people work best in their preferred environment within the larger organisation rather than trying to fit them into the company抯 mould. The employees believe 憌hat gets rewarded gets done.?they are hard workers but also enjoy the many social
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FX Leisure and Fitness Centre is a large leisure complex on the outskirts of Birmingham. It is part of an expanding chain of leisure centre`s(currently numbering 15) in England. The company was founded in 1996 and the head office is located in Manchester. The Birmingham centre opened in 2004‚but the performance in terms of customer numbers‚ centre utilisation and profits has fallen short of the projected targets. In the last 12 months there has been a slight downturn in the overall customer numbers
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Chapter 2 ABC Learning Centres There are few barriers to entry and expenses are low‚ so the childcare industry is a licence to make money. A Gold Coast real estate agent and ’child-care specialist’‚ Bryan Hayden‚ says: ’I’ve got a client and he’s got 20 bottle shops‚ 10 hotels and three child-care centres. I say to him‚ ’I’m 77 and the child-care business is the best business I’ve ever seen in my life.’ The Government pays subsidies‚ the parents pay you two weeks in advance and property prices
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HONG KONG –Still the No.1 Financial Centre in China? Hong Kong has been a major financial centre in Asia for the past decade. Starting off as a fishing village‚ Hong Kong soon developed into a trading centre and then a financial centre. After overcoming a lot of difficulties‚ such as the handing over of Hong Kong in 1997‚ the 911 incident which caused the world’s stock market to fall by a landslide‚ Hong Kong is becoming increasingly prosperous. But with Mainland China’s accelerating economic
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A Report into Marston Garden Centres Introduction to the sector Gardening has become one of the UK’s leading leisure activities‚ with around 13 Million adults turning to this hobby. Recently‚ there has been a resurgence in ‘green issues’ and this has led to many growing some of their own food. Analysis shows that there is the potential for 9 million adults to be persuaded into this activity (Mintel report 2010) There are a number of areas that need to be looked at‚ in order for the company to
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Examination cEntrE list select your centre name and centre code from the lists shown and enter them on the examination form. rEgular cEntrEs uK Aberdeen Belfast Birmingham Bournemouth Brighton Bristol Cardiff Chelmsford Coventry Douglas (Isle of Man) Dundee Edinburgh Farnborough (Hants) Glasgow Guernsey Hull Jersey Kirkcaldy Leeds Leicester Liverpool London – ExCel London – Alexandra Palace London – South East London – Chessington Maidstone (Kent) Manchester Newcastle Upon Tyne Norwich Nottingham
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Disadvantages of Online Shopping. According to Wikipedia (2004)‚ online shopping is the process consumers go through to pay for products or services over the internet. An online shop‚ Internet shop‚ web shop or online store evokes the physical similarity of buying products or services at a bricks-and-mortar retailer or in a shopping mall. Shopping through the internet might have advantages and disadvantages. So‚ disadvantages of online shopping are has dull shopping experience‚ risk of online
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ONE NIGHT @ CALL CENTER Chetan Bhagat’s second novel‚ One Night @ the Call Center‚ is based on a group of people working at a call center who have a chance encounter with God. The book describes a bunch of completely different characters with differing aims and ambitions‚ and how they pull themselves together and resolve these issues finally. Shyam‚ Priyanka‚ Vroom‚ Esha‚ Radhika and Military Uncle are colleagues in a call center. An unfaithful husband‚ a scheming boss‚ apathetic grandchildren
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What’s better for shopping : an afternoon downtown or a few hours in a shopping centre? Say why. A whole day of shopping is the dream of every girl‚ especially the young ones‚ and the nightmare of parents‚ boyfriends and men in general. Going shopping is something very important‚ and almost necessary for some people‚ but what’s the best place to go and do it? Nowadays‚ shopping malls are very big and beautiful‚ full of shops and places where men can have a rest and children can have some fun
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