“Strategic issues in customer relationship management (CRM) implementation” Business process management journal Capricorn Ventis. 2009. “CMAT model explained” [Online] Available at: http://www.crm.ie/pdf/datasheets/CMAT/CMAT_Process_explained_CVL.pdf [Accessed on: 2009/10/17] Chen. Injazz. Popovich. Karen. 2003. Understanding customer relationship Management. People Process and Technology Davids. M. 1999. “How to avoid the 10 Biggest Mistakes in CRM” Journal of Business Strategy‚ November / December
Premium Customer relationship management
Management (CRM) --Business policy and strategic management --Business Statistics --Marketing Research Contact information 聯系方式 Office: A425 Tel: 8897-2041 Email: ydshi@must.edu.mo Mon./Wed. 14:30-16:30 (by appointment) 2 Shi Yong Dong 石永東 Assistant Professor‚ Ph.D. How to download PPT 下載課件 --ftp://ftp.must.edu.mo/ --Username: ydshi_stu Password: 1234 3 Goal of First Class Course orientation --Textbook & References --Schedule --Requirements What is CRM? --the Definition of CRM --the
Premium Customer relationship management
RELATIONSHIP MANAGEMENT- MGT 633 HYUNDAI COMPANY-AUTOMOBILE INDUSTRY Submitted By: puspendra singh mobile no 09023286232 Rg. No.10903337 R1807B56 MBA 4rd Sem. Submitted To: Miss savita mam Lect. of CRM LSB. Hyundai Motor Company Hyundai Motor Company (KRX: 005380)‚ a division of the Hyundai Kia Automotive Group‚ is the world’s largest automaker by profit‚ the world’s fourth largest automaker by units sold[ and the world’s fastest growing
Premium Customer relationship management Customer service Data mining
Z-Wing CRM Design Laura Facino CIS/568 March 4‚ 2013 Dr. Gayle Grant Z-Wing CRM Design Z-Wing is a $60 billion dollar company which commands 50% of the airline business with three types of commercial airplanes which offer an internet/intranet service. With ten service centers around the world‚ Z-Wing is a powerful international force and Chairman Aaron Weiss would like to remain the majority presence over competition Janssen. In order to stay ahead‚ it has been determined that Z-Wing needs
Premium Customer relationship management Customer service Marketing
1) The marketing department can use the operational CRM technologies of a list generator‚ campaign management and cross-selling and up-selling. List generators compile customer information from a variety of sources and segment the information for different marketing campaigns. List generators provide the marketing department with a solid understanding of the type of customer it needs to target for marketing campaigns. Campaign management systems guide users through marketing campaigns performing
Premium Customer relationship management Customer service
MOHI JAIN RESERCH SCHOLAR MONAD UNIVERSITY HAPUR TOPIC: Business Ethics and Human Values[->0] Contents: 1. Abstract 2. An overview of business Ethics 3. Meaning of Business Ethics 4. Ethics in Religion 4.1 Hindu Ethics 4.2 Tirukkural 4.3 Buddhist Ethics Guidelines to Good Conduct 4.4 Arthaśāstra- the Ethics of Economics 5. Gandhiji’s Experiences with Ethics 6. The Buzz Word in Business World 7. The
Premium Business ethics Ethics Morality
[pic] STRATEGIC ANALYSIS OF BHARTI AIRTEL LIMITED [pic] Submitted To: Submitted By: Dr. Himani Sharma Aanchal Mishra I Abhinav Srivastava I Adish Jain I51 Akash Johari I53 Ankit Gupta I35 Anubha I Amity Business School‚ Amity University Uttar Pradesh [pic] INTRODUCTION Bharti Airtel‚ formerly known as Bharti Tele-Ventures Limited (BTVL) is India’s
Premium Bharti Airtel Airtel Sunil Mittal
“MARKET EXPANTION OF AIRTEL DISTRIBUTION SYSTEM” At AIRTEL Submitted To Mr. SACHIN BHARDWAZ Submitted by SUMIT AGARWAL Roll No. 0808270431 Session 2009-10
Premium GSM Mobile phone
LIKELY MERGER BETWEEN BHARTI AIRTEL AND MTN Let me start of by giving a brief introduction on the background of the two companies involved‚ that is Bharti Airtel & South Africa’s MTN‚ about whom we will be talking at length later on in the discussion. COMPANY PROFILES: Bharti Airtel: Bharti Airtel is the flagship company of Bharti enterprises. It is India’s largest and first private telecom service provider with a footprint in all three 23 telecom circles. Bharti Airtel since its inception has
Premium Bharti Airtel Shareholder Bharti Enterprises
Chapter-2 Organization Detail Incorporated on July 7‚ 1995‚ Bharti Airtel Ltd is a division of Bharti Enterprises. The businesses of Bharti Airtel are structured into two main strategic groups -Mobility and Infotel. The Mobility business provides GSM mobile services in all 23 telecommunications circles in India‚ while the Infotel business group provides telephone services and Internet access over DSL in 15 circles. The company complements its mobile‚ broadband‚ and telephone services with national
Premium Bharti Airtel Customer service Bharti Enterprises