Indhold Problemformulering 1 Definition af CRM 1 Hvorfor opstod CRM? 1 CRM applikationer 3 Hvordan understøtter CRM porters 12 strategier 4 Konklusion 5 Problemformulering Beskriv hvad CRM (Customer Relationship Management) er‚ og hvad det kan bruges til? Definition af CRM CRM kan opfattes som en disciplin‚ hvor der udelukkende er fokus på styring af salgs- og marketingaktiviteter over for kunden. Det har gennem tiden udviklet sig fra at være en simpel registrering af kundedata
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Initiatives The use of Customer Relationship Management (CRM) in banking has gained importance with the aggressive strategies for customer acquisition and retention being employed by banks in today’s competitive milieu. This has resulted in the adoption of various CRM initiatives by these banks to enable them achieve their objectives. The steps that banks follow in implementing Customer Relationship Management (CRM) are: Identifying CRM initiatives with reference to the objectives to be attained
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Managing a CRM Implementation Customer Relationship Management Reserved Copyright 2007 Thomson Publishing: All Rights Wagner & Zubey Copyright (c) 2006 Prentice-Hall. All rights reserved. 1 Learning Objectives Describe the risks associated with implementing CRM applications Discuss the process of choosing from among various CRM alternatives and vendors Divide a CRM project into manageable phases Describe the CRM development life cycle Explain the importance of change management for CRM initiatives
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A Project Report On “CRM practices in Retail Sector” Submitted to: Prof. Sushil Chaurasia Tolani Institute of Management Studies Submitted by: Neha Das Retail sector is one of India’s fastest growing sectors with a 5% compounded annual growth rate. Retail is India’s largest industry. It accounts for over 10% of the India’s GDP and around 8% of the employment. Driven by changing lifestyles‚ strong income growth and favorable demographic patterns‚ Indian retail is
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Introduction to e-CRM • What is e-CRM? It’s a collection of tools that enables you to meet and exceed customer expectations. How? By identifying buying trends‚ simplifying online transactions‚ and creating better understanding of your customers. • e-CRM is based on customer information that personalizes interactions and simplifies the closing of transactions. e-CRM also helps you reach your customers at the right time and at the right place by helping you identify their needs and expectations.
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References: * H Peeru Mohamed A. Sagadevan‚ 2010‚ “Customer Relationship Management – a step by step approach”‚ New Delhi‚ Vikas Publications. * IDC‚ 2004‚ “The Financial Impact of CRM”‚ a report
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VODAFONE: OUT OF MANY‚ ONE The impact of globalization on the telecommunication industry and in Vodafone Traditionally‚ the telecommunication industry was controlled by state-owned‚ national telecommunication companies usually offer fixed line connections‚ mobile communication services and internet connections. Nevertheless‚ the thing has changed. The provision of communication service is now globalizing and technological innovation is breaking down traditional market boundaries as well as structures
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In Depth strategic analysis of the vodafone group 1.0 INTRODUCTION This report presents an in-depth business; strategic analysis of Vodafone Group Plc.The report provides a comprehensive insight into the company‚ including strategy formulation‚ strategy planning‚ strategy evaluation and selection as well as strategy implementation. This will involve in investigating the organization’s external environment‚ to identify Opportunities and threats it might face‚ and its strategic capacity‚ capabilities
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Table of contents Sr no | Topic | Page No. | 1 | Executive summary | 2 | 2 | Introduction to Vodafone | 3 | 3 | Vodafone and Public Relations | 4 | 4 | PR strategies of Vodafone India | 5 | 5 | Crisis | 7 | 6 | Vodafone future PR strategies | 8 | 7 | Webliography | 10 | Executive Summary This handbook gives an insight into the PR strategies adopted by Vodafone Essar. Vodafone Essar is a mobile service provider which launched in India in September‚ 2007. It was previously known as Max Touch
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consider how the organisation has adopted a customer-oriented approach as their key strategy for improved business. This includes factors like increased loyalty of the customers‚ innovation in creation of new products‚ use of technology to maintain customer information and the importance of strategic alliances with other businesses. Findings Customer Relationship management is an integral part of the marketing strategy in every organisation. Every department of the organisation works in a cumulative
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