www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology
Premium Regression analysis Research Scientific method
EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY‚ BANGLADESH April 29‚ 2012 EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 Has been approved April 29‚ 2012 ____________________
Premium Job satisfaction Motivation Human resource management
EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
Premium Customer service Customer satisfaction Service system
PEST analysis - Public Bank Procedure (a) The organisation’s annual report is evaluated (b) Market research and Internet survey has been done to gather more information about the latest news. (c) Interviews were held with suppliers‚ dealers‚ stuffs‚ customers and the publics. Findings About Public Bank Public Bank commenced business on 6 August 1966 and was listed on the Kuala Lumpur Stock Exchange (KLSE) on 6 April 1967. Public Bank remains a leading integrated financial conglomerate in Malaysia
Premium Bank Financial services
Dhaka Bank Limited in the year 1995. The Bank has 55 branches across the country and a wide network of correspondents all over the world. The Bank has plans to open more branches in the current fiscal year to expand the network. The Bank offers the full range of Banking and investment services for personal and corporate customers‚ backed by the latest technology and a team of highly motivated officers and staff. In our effort to provide Excellence in Banking services‚ the Bank has launched
Premium Bank
A PROJECT REPORT ON “Comparative Study of IDBI Federal’s Incomesurance with the other products available in the market.” IDBI FEDERAL LIFE INSURANCE CO. LTD. Submitted By: Ravi Gupta 11BSP2089 SUMMER INTERNSHIP PROGRAM 2012 IBS GURGAON A PROJECT REPORT ON “Comparative Study of IDBI Federal’s Incomesurance with the other products available in the market.” Submitted By: Ravi Gupta 11BSP2089 A report submitted in partial fulfilment of The requirements of
Premium Life insurance Insurance
4 2.1The evolution of Customer Loyalty strategy 4 2.2 Benefits of Loyalty 4 2.2.1 Cost savings……………………………………........................................................4 2.2.2 Referrals……………….…………………………………………………………….4 2.2.3 Complain rather than defect…………………………………………………………4 2.2.4 Channel Migration…………………………………………………………………..4 2.2.5 Greater awareness of brand asset……………………………………………….…...4 2.2.6 Turn left rather than right………………………………………………...………….4 2.3 Customer Loyalty approaches……………………………………………
Premium Harvard Business School Marketing Brand
quality: 4 Customer Expectation of service 5 Customer Perception of Service 7 Customer Satisfaction: 7 Role of Influence 8 Appendix 10 Focus On Consume Service industry is a kind of industry where one can get the customer reaction almost immediately after the purchase is done. That’s why it’s very much important for companies who are involve in this industry to have a distinct focus on their customers. Banking is
Premium Bank Online banking
Introduction Bank is very old institution that is contributing toward the development of any economy and is treated as an important service in dusty in the modern world. Economic history shows that development has started everywhere with the Banking system and its contribution towards financial development of a country is the highest in the initial stage. Modern Bank plays an important part in promoting economic development of a country. Bank provides necessary funds for executing
Premium Cheque Deposit account Bank
economy of scale. But IKEA concentrates in the design of their product where the designers work to build savings-generating features in the production and product itself. IKEA encourages its customers to be “prosumers” where most of its product will be self-delivered and self-assembled by the customers But they do provide the delivery and assembly services at an extra cost which IKEA usually hire the local companies to provide those services. IKEA tries to provide a wholesome experience at its
Premium IKEA Customer Perception