24th of March‚ we visited a small restaurant around the corner of Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two‚ we had all of the information which we will use to evaluate their service on a piece
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Films‚ also called a movie or motion picture. Films usually include an optical soundtrack‚ which is a graphic recording of the spoken words‚ music and other sounds that are to accompany the images. Films are also a cultural artifacts created by specific cultures. They reflect those cultures‚ and‚ in turn‚ affect them. Film is considered to be an important art form‚ a source of popular entertainment‚ and a powerful medium for educating or indoctrinating citizens. Some films have become popular worldwide
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740/66‚415 = 10.15% Net Profit Margin(2012) = 100 x 6‚178/65‚492 = 9.43% Net Profit Margin(2011) = 100 x 6‚443/66‚504 = 9.690% Net profit margin is an indicator ``of profitability‚ computed as net income divided by
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Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
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PART II IDEO 1. Why has IDEO been so successful? What is the most difficult challenge it face in conducting its research and designing its products? IDEO (pronounced “eye-dee-oh”) is an award-winning global design firm that takes a human-centered‚ design-based approach to helping organizations in the public and private sectors innovate and grow. They identify new ways to serve and support people by uncovering latent needs‚ behaviors‚ and desires. They envision new companies and brands‚ and
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is simply to provide your tutor with a brief outline.) AFRICAN HUMAN RESOURCE OF FRENCH SPEAKING ASSOCIATION ( AREFA) This is a local community group that aim to Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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way to treat the customer in appropriate way to keep them satisfied. More satisfied client‚ better profitably for the companies. Respect is a fundamental value underlying human relationships. Respect for customers is an essential ingredient of long-term performance. It means paying attention to the clients rather than being insensible‚ ignoring it‚ or avoiding or dismissing it. Good leaders bring respect to the forefront for the good of the company‚ for their brand image and customer loyalty. They
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Best Answer Disadvantages of Internet Security Problems The valuable websites can be damaged by hackers and your valuable data may be deleted. Similarly‚ confidential data may be accessed by unauthorized persons. Accuracy of Information A lot of information about a particular topic is stored on the websites. Some information may be incorrect or not authentic. So‚ it becomes difficult to select the correct information. Sometimes you may be confused. Wastage of times A lot of time is wasted
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Contents Page Introduction..................................................................................................................2 Brief Summary..............................................................................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service
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A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University‚ Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 – 2012 Submitted By: VIKASH GAVEL
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