Enhancing customer satisfaction with the implementation of Total Quality Management Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving
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Employee Retention Can Influence the Profitability of Small Sized Service Companies. Essay by : Ayhan Durain This essay aims at justifying the suitability of the provisional purpose statement ‘Employee retention can improve the profitability of the small sized service providers’ for a master dissertation. Therefore it is of a great importance to find out ‘to what extent any investment in employee retention can influence the companies profitability positively’. For that reason this latter will
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persistence in CW‚ and their decisions to leave public child welfare for other positions. The Georgia Division of Family and Children Services (DFCS) commissioned a study in 2002-2003 to obtain information and insight about the issues relevant to retention and turnover of child welfare staff. In order to accomplish the vision of Safe Futures for Georgia’s children‚ a key component of success is the stability of the child welfare workforce. Therefore‚ this study was
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These policies are often in the form of employee manuals‚ which all employees have. Employee Retention Effective employee retention is a systematic effort by employers to create and foster an environment that encourages current employees to remain employed by having policies and practices in place that address their diverse needs. A strong retention strategy becomes a powerful recruitment tool. Retention of key employees is critical to the
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How to Talented Employees Retention Introduction The world economic is in the stage of globalization. Businesses have to compete in many aspects in which quality is the most important factor (Barney‚ 1991). The quality affect in many departments‚ especially Human Resources (HR). More than ever‚ HR which bring the success or failure of business becomes scarcely. In fact‚ the hiring of skilled employees was difficult‚ but keeping them even harder. They leave after they have been trained or been
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Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
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Monsoon Monsoon is traditionally defined as a seasonal reversing wind accompanied by corresponding changes in precipitation but is now used to describe seasonal changes in atmospheric circulation and precipitation associated with the asymmetric heating of land and sea. Usually‚ the term monsoon is used to refer to the rainy phase of a seasonally-changing pattern‚ although technically there is also a dry phase. The major monsoon systems of the world consist of the West African and Asia-Australian
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A STUDY ON EMPLOYEE RETENTION TECHNIQUE ADOPTED BY VEE TECHNOLOGIES PVT LTD S.K.DURGA II MBA BHARATHIAR SCHOOL OF MANAGEMENT AND ENTREPRENEURIAL DEVELOPMENT CHAPTER 1 1. INTRODUCTION 1.1EXECUTIVE SUMMARY I endeavoured to bring to light one of the critical ills that inhibit most of the BPOs now. The issue of retention is stressful for most managers. Managing high-performing employees can also be stressful at times. Combine the two and consider the issue of retaining employees and have a recipe
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A study on customer satisfaction –with reference to big bazaar Hyderabad (group of future group) Paper prepared by Dr K.Chokkaiah Associate professor Dept of Public Administration and HRM KakatiyaUniversity Warangal‚ Gone Rajesh & Veldandi Ramchander Rao Assistant professors Jayamukhi institute of technological sciences Narsampet Warangal A Study on Customer Satisfaction –With Reference To Big Bazaar Hyderabad (Group of Future Group) ABSTRACT *Dr K.Chokkaiah **Gone
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organization’s reputation and can negatively impact productivity‚ customer satisfaction‚ reputation among job-seekers and‚ significantly‚ in the morale of the departing employee’s co-workers. Besides‚ informal networks are powerful resources for job seekers and friends to follow colleagues to other employers. There are possible future turnover of employees who are lured to other organizations by their friends who have departed. Key employee retention is critical to the long term health and success of business
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