...................................... Pages 2-4 5-6 7-8 9-10 11-12 13-14 15-16 17 18-19 20 21 22 23-30 31 32-35 36 37 38-39 May 2002 1 INTRODUCTION Why did the Department of Administration (DOA) develop a Retention Plan? Do we have an employee or knowledge retention problem? While the historical data on employee turnover is quite positive (DOA averages approximately 10 percent turnover each year with most employees leaving to accept promotions‚ geographically relocate‚ or retire)‚ the
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Help Promote Better Sales And Customer Satisfaction: Retail Management Degree (1041 Words) Would you enjoy working in the retail sector and assist customers with fulfilling their buying needs? Does the prospect of helping a retail business to not only run smoothly‚ but also make a better profit sound like a challenge you would relish? With a degree in retail management you can prepare yourself for a career in this sector and face the challenges of the ever changing retail environment. Whether you
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A STUDY ON CUSTOMERS’ SATISFACTION TOWARDS BANKING SERVICES OF SBI IN KANYAKUMARI DISTRICT Dissertation submitted to Scott Christian College (Autonomous) in partial fulfillment of the requirement for the award of the Degree of MASTER OF PHILOSOPHY IN COMMERCE Submitted by ABY ABDUL RABB Reg. No. 1175 (Research Scholar) Under the Guidance of MR. I SAMUEL SUNDAR SINGH DEPARTMENT OF COMMERCE AND RESEARCH CENTRE SCOTT CHRISTIAN COLLEGE (AUTONOMOUS) NAGERCOIL - 629 003 2011– 2013 2011–
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Management Decision Emerald Article: A reconceptualization of mentoring and sponsoring Earnest Friday‚ Shawnta S. Friday‚ Anna L. Green Article information: To cite this document: Earnest Friday‚ Shawnta S. Friday‚ Anna L. Green‚ (2004)‚"A reconceptualization of mentoring and sponsoring"‚ Management Decision‚ Vol. 42 Iss: 5 pp. 628 - 644 Permanent link to this document: http://dx.doi.org/10.1108/00251740410538488 Downloaded on: 26-10-2012 References: This document contains references to 54 other
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3‚ NO 8 LOSING YOUR BEST TALENT: EMPLOYEE RETENTION THE DILEMMA OF TEXTILE INDUSTRY A CASE OF TEXTILE SECTOR Dr. Nadeem Sohail Principal‚ College of Commerce‚ GC University Faisalabad‚ Pakistan Aysha Muneer Research Scholar‚ Superior University Lahore‚ Pakistan Yasir Tanveer Lecturer‚ College of Commerce‚ GC University Faisalabad‚ Pakistan Hussain Tariq Lecturer‚ College of Commerce‚ GC University Faisalabad‚ Pakistan Abstract Retention of employees is one of the most important ongoing
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Satisfaction with service recovery: Perceived justice and emotional responses Ana Belén del Río-Lanza a‚⁎‚ Rodolfo Vázquez-Casielles a‚ Ana Ma Díaz-Martín b a Universidad de Oviedo‚ Spain b Universidad Autónoma de Madrid‚ Spain a r t i c l e i n f o Article history: Received 1 November 2006 Received in revised form 1 April 2008 Accepted 1 September 2008 Keywords: Service failure Service recovery Perceived justice Emotions Consumer satisfaction a b s
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A research report on “Customer satisfaction of BASIC Bank Limited Uttara Branch.” Submitted To: Md. Zahangir Kabir Chairman Department of Management Faculty of Business Studies HSTU‚ Dinajpur-5200 Submitted By: Md.Abdur Rahman Student ID # 0603027 BBA‚ Level-4‚ Semester-II HSTU‚ Dinajpur-5200 Hajee Mohammad Danesh Science & Technology University‚ Dinajpur-5200 Chapter: 1 2 .Letter of Tranasmittal: Dated: June 21th‚ 2010 Md. Zahangir Kabir Chairman Department
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| HSM 543 Health Service Finance | Course Project | | Julio Quintero | 2/23/2013 | | Personnel recruitment and retention According to the American Nurses Association (2013)‚ the United States is projected to have a nursing shortage that is expected to intensify as baby boomers age and the need for health care grows. Compounding the problem is the fact that nursing colleges and universities across the country are struggling to expand enrollment levels to meet the rising demand
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OF SELECTED RESEARCH PROBLEM 4.1 Statement of research problem: EMPLOYEE TURNOVER AND RETENTION IN LAW FIRMS. 4.2 Statement of research objectives: • What are employee turnover and retention? • Measuring turnover and retention • Why do people leave organisations? • Improving employee retention 4.3 Research design and methodology: • What are employee turnover and retention? Employee turnover Employee turnover refers to the proportion of employees who leave
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for the author to know the factors that affecting customer satisfaction and loyalty in order to provide better service quality for the customers. Also‚ this is for substantial development in her future career path. These are the reason behind for choosing the topic in this section. The author chooses service quality and customer satisfaction as a core study because service quality is a diving force leading to customer satisfaction. To keep customer by satisfying them to build loyalty can lead to
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