Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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(engagement factors)‚ external perceptions‚ leadership vision‚ and management practices. Brand Management have been applied by the HR in order to attract‚ engage and retain employees in the same way as marketing applies such tools to attract and retain customers. A descriptive research seeks insight into the occidental concept of employer branding. It identifies parameters and factors in a myriad of areas related to employer branding like factors pertinent in developing the employer brand‚ attributes considered
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REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSIS OF MANICKBAG TVS IN BELGAUM CITY” the study is undergone at Manickbag TVS. The project report focuses on customer satisfaction and post sale services‚ of Manickbag TVS motors. A two wheeler showroom in Belgaum city. EXECUTIVE SUMMARY Topic of the study: “A study report on customer satisfaction and service analysis of Manickbag TVS in Belgaum city” Need for study: To understand the satisfaction level of the customer regarding
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Phillip Kotler “Satisfaction is a feeling of pleasure (or) disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He
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CHAPTER 1 INTRODUCTION INTRODUCTION ABOUT THE STUDY Under the modern marketing concept all marketing activities have to centre the consumer. Effective marketing therefore requires a clear picture of the consumer characteristics. Hence‚ it is the duty of business concern to study such factors to understand the consumer’s preference. Indian automobile industry is an ever growing industry. The industry has changed from being a seller’s market to a buyer’s market. Brand and media proliferation‚ information
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numerous factors or health conditions. It is pivotal for the provider to diagnose the right cause of constipation on order to be able to select the appropriate treatment. According to Edmunds‚ & Mayhew (2014)‚ all laxatives work by increasing fluid retention in the colon. There are five different types of laxative that can be used depending on the type of constipation. Bulk laxatives are non-digestible and non- absorbable‚ which cause the stool to absorb water‚ expands‚ become moisturized‚ increase
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Turnover and retention: Literature review prepared by David Loquercio for People in Aid January 2006 Literature review on turnover and retention Alphabetical index of reviewed books and articles • ADAMSKY Howard‚ (2005)‚ “6 ways recruiters can support building a better organization: Initiatives to focus on in the coming year”‚ www.erexchange.com • AGENDA CONSULTING‚ (2005)‚ “PeopleCount Voluntary Sector‚ Benchmarks for Human Resources in the UK Voluntary and Community Sector” • ARTHUR Diane‚
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acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship ‚ but a relatively permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in our work. He is he is the
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ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
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Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular‚ it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust‚ commitment‚ conflict handling‚ values and empathy on customers’ loyalty in the banking sector. This chapter contains; (1) Background of The Study‚ (2) Problem Statement‚ (3) Specific Objectives of This Study‚ (4) Research Question
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