SCM IN BANKING SECTOR 1 PRESENTATION FLOW Service Industry – Features SCM in Service Industry Banking Industry – Overview Problem Statement Objectives for FY2010 Retail Banking (Liquidity and Credit Management) Credit Card Delivery Mechanism Corporate Banking HNI Banking 2 UNIQUE FEATURES OF SERVICE INDUSTRY The customer – a participant in the service process Simultaneous production and consumption Perishability Limited Scale Economies Labor Intensiveness
Premium Bank Finance Financial services
choice but to attract the foreign investment‚ as an engine of dynamic growth especially in view of fast paced movement of the world forward Liberalization‚ Privatization and Globalization. Limits for FDI FDI in the banking sector has been liberalized by raising FDI limit in private sector banks to 74 per cent under automatic root including investment by foreign investment in India. The aggregate foreign investment in a private bank from all sources will be 74 per cent of paid-up capital of the bank
Premium Bank Investment
Executive Summary: The banking industry in Bangladesh has flourished over the years‚ making double-digit profit percentages‚ sustaining growth and surviving cut-throat competition while providing attractive returns to shareholders. However‚ the greed for more without befitting platform and fundamentals brings its own challenges and questions in people ’s minds. The image of the banking industry has many times been tarnished by several stories regarding the owners in recent media releases. Despite
Premium Bank
Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
Premium Customer service Sales Customer
ABSTRACT The purpose of this paper is to explore various motivations of Merger and Acquisitions in the Indian banking sector. This includes the various aspects of banking Industry’s Merger and Acquisitions. It also compares pre and post merger financial performance of merged banks with the help of financial parameters like Gross-Profit Margin‚ Net- Profit Margin‚ Operating Profit Margin‚
Premium Financial ratios Bank
CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
Premium Bank Debit card Cheque
Chapter 1. Introduction Chapter 1. Introduction “Satisfying the customer is a race without finish.” (Vadim Kotelnikov). Many researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant
Premium Customer satisfaction Customer service Customer
Information Systems in Banking Hubert Van de Vyver Kiev‚ 1-2 June 2006 This project is funded by the European Union and implemented by ING Institutional & Government Advisory Copyright © 2005 by ING Institutional & Government Advisory Services B.V. Introduction • Use and manage information systems to revitalize business process • Improve business decision making with information technologies • Gain competitive advantage on the market Management Information Systems in Banking - 1 Introduction Key
Premium Information systems Decision theory Information technology management
economic crisis to its status of third largest economy in the world by 2011‚ India has grown significantly in terms of economic development. So has its banking sector. During this period‚ recognizing the evolving needs of the sector‚ the Finance Ministry of Government of India (GOI) set up various committees with the task of analyzing India’s banking sector and recommending legislation and regulations to make it more effective‚ competitive and efficient.[1] Two such expert Committees were set up under
Premium Bank Monetary policy Bank run
The Banking Sector in Mauritius The banking sector comprised 20 banks licensed to carry on banking business in Mauritius as at end-June 2011.Of these‚ eight were domestically-owned banks‚ seven were subsidiaries of foreign banks and five were branches of international banks. Reflecting efforts undertaken by the Bank to develop the range of services offered by banks in Mauritius‚ a new entrant joined the banking industry in March 2011 as the first bank licensed to conduct Islamic banking business
Premium Bank Fractional-reserve banking Banking