customer’s satisfaction has been the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚ 1997). The customers’ satisfaction can be defined
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ORK GUIDELINES CHAPTER ONE - INTRODUCTION 1. Background of the Study 2. Statement of the Problem 3. Aims and Research Objectives 4. Research Questions or hypothesis 5. Significance of the Study 6. Organization of the Study CHAPTER TWO – LITERATURE REVIEW 1. Introduction 2. Definition of key terms 3. OTHERS (based on your research questions) 4. Should have a Conceptual Framework (either after intro or as the last in the chapter) CHAPTER THREE – METHODOLOGY 1. Introduction
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A REPORT ON THE “CUSTOMER SATISFACTION” AT “ORIENTAL BANK OF COMMERCE”‚ BHADRAK‚ ODISHA‚ PIN- 756100 A report Submitted in partial fulfillment of the requirement for the Award of the degree of Master of Business Administration Submitted by Mr. Chandrakanta Panigrahi MBA (BA)‚ TRI- IV ROLL NO- 07 UNDER THE GUIDANCE OF Prof. Dr. kirti Gupta [pic] INSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP DEVELOPMENT BHARATI VIDYAPEETH UNIVERSITY PUNE *2008-2010*
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satisfaction towards broadband service Literature Review on Customer Attitude Towards Broadband Services Research Title: Measuring Customer Attitude towards Broadband Services Literature Review Early studies on impacts of broadband computer networks on society mainly focus on offering expert opinions‚ forecasting future trends‚ and speculating about the potential of the technology. More recent studies attempted to assess the penetration rate of broadband by focusing on specific types
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study of market trends of deposits as prevalent in the Nepalese Banking Sector. The study examines the trends of deposits as it is occurring over the last 10 years in the banking sector of Nepal represented by 7 randomly chosen commercial and development banks. 5 being commercial banks and 2 being development banks. The study also draws a comparison between the commercial and development banks. This paper also highlights how Customer relationship management has a direct effect on the deposits of
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“Analysis of Customer Preferences and Satisfaction Measurement in Indian Broadband Industry” Executive summary Internet communication in India is growing rapidly‚ along with the boom of wireless communication. Broadband Internet access is on the rise‚ although the current penetration rate is low. The Indian broadband sector has a great opportunity to grow‚ due to a large population and the growing economy. E-government services‚ e-health‚ e-education‚ and many other online services such as online
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Disaster Recovery Planning in Banking Sector Introduction On September 11‚ 2001‚ the terrorist attack destroyed the World Trade Center in New York‚ which was the most highly concentrated financial area. This attack not only destroyed the twin towers‚ but also ruined the financial system. Banks located in the World Trade Center went through an unprecedented disaster. The company’s back-up facilities which were too close to the primary facilities were disrupted as the primary facilities. Single
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and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
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scholars worldwide regarding merger potential in banking industry based on developed and emerging market. Notably‚ research study in this regard has rarely been done in a developing countries like Nepal. The main purpose of this research is to evaluate impact of merger in the Nepalese banking sector and its impact on performance and shareholders wealth. Mergers have been responsible for a number of important structural changes in different sectors. In fact‚ merger changes business environment for
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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