Patient satisfaction surveys and studies is an important tool in assessing the quality care outcomes. If designed and administered properly‚ the patient satisfaction surveys become excellent tools for assessing the quality of care received. However‚ there has long been a debate whether there is a correlation between patient satisfaction and quality outcomes‚ especially when the physician and the hospital compensation has been tied to the patient satisfaction measures. Patient satisfaction is largely
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success (Jones et al 2000). How is consumer satisfaction related with their loyalty has been likely the most important issue in consumer behaviour for ensure a long-term success in a marketing strategy (Pappu et al 2006). The literature and researchers suggest that there is a strong relation between product satisfaction and brand loyalty‚ but always highlighting their relation as a unidirectional relationship. In other words‚ product or service satisfaction has a direct relationship with loyalty‚ but
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AB1601 Organizational Behavior & Design Semester 2‚ AY 2012/13 COVER PAGE Full Name: Loh Qi Hui Joan Matriculation Number: U1210649F Seminar Group Number: 03 Seminar Group Instructor: Professor Don Willis Assignment: Critical Thinking Date: 22 February 2013 Word Count: 1505 Assignment Submission Declaration
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Contentment (or lack of it) arising out of interplay of employee’s positive and negative feelings toward his or her work. Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job;[1] an affective reaction to one’s job;[2] and an attitude towards one’s job.[3] Weiss (2002) has argued that job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect (emotion)‚ beliefs
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Employee Involvement Programs at MOBILINK MOBILINK recognises individual differences Mobilink believes that Employees have different needs. Do not treat them all alike. Mobilink spend the time necessary to understand what is important to each employee. This will allow mobilink employee to individualize goals‚ level of involvement‚ and rewards to align with individual needs. Recognising External Factors along with Internal Factors The managers and employees at Mobilink agrees that
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TOPIC: FACTORS AFFECTING JOB SATISFACTION OF THE STAFF IN CAN THO UNIVERSITY OF MEDICINE AND PHARMACY - VIET NAM Phan Thi Luyen‚ Master of Education in Educational Management Mahidol University‚ Thailand Introduction: Can Tho University of Medicine and Pharmacy has been established since December 25th‚ 2002 based on the Decision No 184/2002/QĐ-TTg of the Prime Minister to be the first and the only medical university in the Mekong Delta‚ in the South West of Viet Nam. Its establishment helps
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Page 1 Job Satisfaction: What is it? Why is it Important? How Can you Get it? by Kevin Scheid The issue of job satisfaction‚ what it is and why it is important‚ brings with it a great deal of research and opinion accompanied by a vast store of written material. However ‚ the topic j ob satisfaction lacks clarity and is sometimes controversial. The term “job satisfaction” is understood to mean everything from “making all aspects of a job easy for employees” to “making the job meaningful
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Attempting to understand the nature of job satisfaction and its effects on work performance is not easy. For at least 50 years industrial/organizational psychologists have been wrestling with the question of the relationship between job satisfaction and job performance. Researchers have put a considerable amount of effort into attempts to demonstrate that the two are positively related in a particular fashion: a happy worker is a good worker. Although this sounds like a very appealing idea‚ the results
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AND SOCIAL SCIENCES www.ijbmss-ng.com International Journal of Business‚ Management and Social Sciences Vol. 2‚ No. 1‚ 2011‚ pp. 24-32 © 2011 MultiCraft Limited. All rights reserved The influence of leadership styles on employees’ job satisfaction in public sector organizations in Malaysia M.L. Voon1*‚ M.C. Lo2‚ K.S. Ngui1‚ N.B. Ayob2 1 School of Business and Design‚ Swinburne University of Technology Sarawak‚ MALAYSIA 2 Faculty of Business and Economics‚ University of Malaysia Sarawak
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business organizations as they relate to strategic decisions on critical success factors including personnel‚ market leadership and customers’ loyalty. A survey of 60 managers was conducted in Lagos‚ Nigeria and some psychological measures were administered to them. The results show that managers attribute strategic decisions on personnel‚ market leadership and customers’ loyalty to effort‚ ability and nature of the task. Managers with personality traits of extraversion and conscientiousness show similar
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