CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
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Components of Telecommunication Networks Telecommunications Networks consist of components that transfer voice and data over the same system‚ and Melissa needs to understand the components integral to the system. She has found some key words on which she can search. POTS Local Loop The Plain Old Telephone Service (POTS) is a simple network that connects a house to the Central Office of the Telephone Company through a Local Loop. The Local Loop consists of twisted pair cables with a maximum
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that the author to select this topic. Working human resources in service industry should be a suitable career for the author‚ because she realizes that to work with a wide range of people and provide to others are the main preferences. Regarding to her career choice‚ it is important for the author to know the factors that affecting customer satisfaction and loyalty in order to provide better service quality for the customers. Also‚ this is for substantial development in her future career path.
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Running head: ENVIORONMENTAL ANALYSIS The Impact of Macroeconomic Variables on the Telecommunication Industry University of Phoenix MBA 501 Forces Influencing Business in the 21st Century January 22‚ 2007 Introduction The intent of this paper is to perform an analysis of the cable industry’s external environment. The first sections of the document will discuss environmental scanning and define the telecommunication niche that is currently occupied by cable operators such as Comcast. The next section
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Cover Letter Dear Respondent‚ This is an assessment about the main characteristics of the market structure of the telecommunications industry and its impacts on the provision of services to customers. The researcher kindly asks that you answer all questions truthfully‚ since the given information will be confidential. The researcher appreciates your co-operation and would prefer for you to indicate your answer by the use of a (√) tick when necessary. Yours respectfully‚ ------------------------
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1.1Customer Satisfaction What is customer satisfaction? Customer satisfaction refers to how satisfied customers are with the products or services they receive from a particular agency. The level of satisfaction is determined not only by the quality and type of customer experience but also by the customer’s expectations. A customer may be defined as someone who: •Has a direct relationship with‚ or is directly affected by your agency and •Receives or relies on one or more of your agency’s services
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record. A Fixed Line refers to a phone that uses a metal wire telephone line for transmission. (Wikipedia‚ the free encyclopedia ‚ 2014) Cellular telephones have types of telecommunications components‚ voice and data. GSM (Global System for Mobile communications) is an open‚ digital cellular technology used for transmitting mobile voice and data services. GSM differs from first generation wireless systems in that it uses digital technology and Time Division Multiple Access (TDMA) transmission methods
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ZEALAND BANK CUSTOMERS’ SATISFACTION _______________________________________________________ A thesis submitted in partial fulfillment of the requirements for the Degree of Master of Commerce and Management at Lincoln University by Jing Wei _______________________________________________________ Lincoln University 2010 Abstract of a thesis submitted in partial fulfilment of the requirements for the Degree of M.C.M AN EMPIRICAL ANALYSIS OF NEW ZEALAND BANK CUSTOMERS’ SATISFACTION
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INTRODUCTION TO THE STUDY Customer satisfaction is defined as the measurement of how a company’s products or services meet or surpass its customer’s expectations. It is also a measure of how the customer perceives the way the company’s representatives dealt with his or her needs. Customer satisfaction plays an important role in determining the likelihood of an organization’s success and profitability over the long term. It is an important way of business to develop customer loyalty that in turn builds
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NATIONAL LAW UNIVERSITY‚ JODHPUR SUBJECT: CUSTOMER RELATIONSHIP MANAGEMENT A STUDY OF CUSTOMER SATISFACTION WITH RESPECT TO CALL CENTRES OF AIRTEL Submitted to:- Submitted by:- Ms. Archi Mathur Gauri Devpura Roll No. 864 B.B.A. LL.B. (hons.)
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