Sundström Västerås‚ 2010-06-04 Customer Relationship in Tourism Industry --- A case study of Swedish travel agency Group 2546: Yanfei Yan Jie Yang Abstract Title: Customer Relationship in Tourism Industry – A case study on a Swedish Seminar date: 4th of June‚ 2010 Level: Bachelor thesis in Business Administration‚ Basic level 300‚ 15 ECTS Authors: Yanfei Yan‚ Jie Yang Supervisor: Angelina Sundtröm marketing mix‚ service quality‚ customer satisfaction‚ customer retention. travel agency‚ Resia
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A Study on Customers Preference and Satisfaction of Four Basic Banking Services in Coimbatore and Erode T Vetrivel* and T Devasenathipathi** The purpose of this study is to investigate the differing preference and satisfaction level of customers towards Loans‚ Deposit schemes‚ Insurance and Value-added services rendered by various banks in Coimbatore and Erode cities. By using non-probability convenient sampling‚ 300 samples were taken at various branches and ATM centers‚ etc. Simple percentage
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Customer Satisfaction on Post-Sales Service with Reference to Two-Wheeler Automobile Industry S Saraswathi* The key to success of automobile industry lies not only in having good products but also in being able to provide the customer with the level of service they desire. Because of increasing competitiveness in the Indian automobile industry‚ almost all automobile manufacturers have invested valuable resources on customer satisfaction as a tool to understand the needs and expectations of their
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In 1998‚ the Industry was in a state of Duopoly‚ with the only players being Eircell‚ with 330‚000 customers‚ and Esat Digifone‚ with 80‚000. Market penetration was a mere 11%‚ having grown by 4% since the previous year (ComReg‚ 1999). On December 1‚ the industry was deregulated and a competition for the awarding of a third telecom licence was held. With the view‚ expressed by Etain Doyle‚ Director of Telecommunications Regulation‚ to “increase competition and choice” which would bring about “lower
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TABLE OF CONTENTS 1. INTRODUCTION * TELECOMMUNICATION * HISTORY OF GSM * Subscriber Identity Module (SIM) * Changes with the changing Technology * DoT and the Precursor Reform * ABOUT TELECOM IN INDIA * Milestones in Telecom Reforms * BASIC STRUCTURE OF INDIAN TELECOM MARKET * Evolution of Indian telecom market * The Indian market-Basic Demand Trends * Growth of Telecom Network * Network Expansion * Cellular service providers
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Centro Escolar University Malolos Students” a firm foundation of the concepts involved in modern communications systems. This is effectively integrates with technology to give the reader a broad perspective on the continuously evolving world of telecommunications. The telecom sector began witnessing a trend of growth with these reforms basic services were opened for unlimited competition more licenses were issued to the private sector for cellular services. There has also been a considerable increase
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TABLE OF CONTENT SR.NO. CONTENTS PAGE NO. Executive Summary CHAPTER 1 Introduction 1.1 Introduction of Topic Objective Of Study Scope Of Study Limitation Of Study CHAPTER 2 PROFILE OF THE ORGANISATION 2.1 History & Detail Of The Organization 2.3 Vision and Mission CHAPTER 3 RESEARCH METHODOLOGY 3.1 Sample Design 3.2 Source and Method of Data Collection CHAPTER 4 DATA ANALYSIS AND INTERPRETIONS CHAPTER 5 FINDINGS AND SUGGESTIONS CHAPTER
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goal of a customer-oriented organization is to maximize its customer satisfaction. This topic is about the relation between the profit of a customer-oriented organization and its customer satisfaction. “The customer is KING.”. It heralds the emergence of new business paradigms that will keep pace with a world rapid changing under the impact of development. The following word will show what are the changes of marketing‚ what is the customer satisfaction‚ why the customer satisfaction is important
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Nigerian brewery industry is a major player in the Nigerian Economy with annual sales exceeding =N=200billion. However‚ Competition in the Nigerian beer market is getting fiercer as environmental and economic conditions affect the disposable income of the consumer. Growths in this industry in recent times have been achieved through innovation‚ market share increase and exploration of new frontiers through exports. With so few options for growth‚ companies that operate in the industry are under considerable
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com/locate/ijinfomgt Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China Zhaohua Deng a‚∗ ‚ Yaobin Lu a ‚ Kwok Kee Wei b ‚ Jinlong Zhang a a b School of Management‚ Huazhong University of Science and Technology‚ 1037 Luoyu Road‚ Hongshan District‚ Wuhan‚ China Department of Information Systems‚ City University of Hong Kong‚ Kowloon‚ Hong Kong a r t i c l e i n f o Article history: Keywords: Mobile instant message Trust Perceived customer value Perceived service
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