BRIEF PROJECT TITLE To analyze the satisfaction level of the customers who are currently using Ion Exchange India Limited water purifiers and to generate service contract leads. OBJECTIVES • Study of the water purification Industry • Preparation of questionnaire to measure satisfaction level • Understanding customer needs and problems during the survey • Identify gaps in the service delivery model of Ion Exchange India Limited • Obtaining customer feedback for improving product and services
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LIST OF TABLES |Serial No. |Name of the Table |Page No. | |1 |Classification Of Respondents On The Basis Of Age |29 | |2 |Classification Of Respondents On The Basis Of Sex |30 | |3 |Classification
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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goal of a customer-oriented organization is to maximize its customer satisfaction. This topic is about the relation between the profit of a customer-oriented organization and its customer satisfaction. “The customer is KING.”. It heralds the emergence of new business paradigms that will keep pace with a world rapid changing under the impact of development. The following word will show what are the changes of marketing‚ what is the customer satisfaction‚ why the customer satisfaction is important
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Maruti Udyog Limited Introduction Maruti Udyog Limited (MUL) was established in Feb 1981 through an Act of Parliament‚ to meet the growing demand of a personal mode of transport caused by the lack of an efficient public transport system. Maruti is the highest volume car manufacturer in Asia‚ outside Japan and Korea. It is the one of most successful automobile company since its inception. Suzuki Motor Company was chosen from seven prospective partners worldwide. This was due not only to their
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A PROJECT REPORT ON “CONSUMER SATISFACTION WITH MARUTI SUZUKI” Submitted in the partial fulfilment for the award of the degree of “BACHELOR OF BUSINESS ADMINISTRATION” SUBMITTED TO : SUBMITTED BY: MR. SHIV ANAND RISHABH SHARMA (Assistant Professor)
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Customer Relationship Management by Maruti Suzuki India Ltd. About Company: Maruti Suzuki India Ltd. is one of India’s leading four-wheeler automobile manufacturers and the market leader in the car segment‚ both in terms of volume of vehicles sold and revenue earned. Suzuki Motor Corporation of Japan holds a majority stake in the company. It was the first company in India to mass-produce and sell more than a million cars. The company headquarter is in Gurgaon‚ Haryana (near Delhi). More than
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and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
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INTRODUCTION - Maruti Suzuki India Limited Maruti Suzuki India Limited (MSIL‚ formerly known as Maruti Udyog Limited) is a subsidiary of Suzuki Motor Corporation‚ Japan. Maruti Suzuki has been the leader of the Indian car market for over two and a half decades. The company has two manufacturing facilities located at Gurgaon and Manesar‚ south of New Delhi‚ India. Both the facilities have a combined capability to produce over a 1.5 million (1‚500‚000) vehicles annually. The company plans to expand
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Indian Automotive Industry In the early 21st century‚ with the original four Asian Tigers at or near to fully developed status‚ attention has increasingly shifted to other Asian economies such as China and India‚ which are experiencing rapid economic transformation at the present time and are thus leading a sort of redistribution of the epicenter of global innovative activities. Not only so‚ it is also being widely contended that these emerging new economies that have already shown capacities
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