BRIEF PROJECT TITLE To analyze the satisfaction level of the customers who are currently using Ion Exchange India Limited water purifiers and to generate service contract leads. OBJECTIVES • Study of the water purification Industry • Preparation of questionnaire to measure satisfaction level • Understanding customer needs and problems during the survey • Identify gaps in the service delivery model of Ion Exchange India Limited • Obtaining customer feedback for improving product and services
Premium Water supply Water purification Drinking water
Strategic Quality Management and Customer Satisfaction University of Phoenix MGT/449 Total quality management (TQM) affects conducting business in the global marketplace. Companies must focus on improving processes they currently use to become more efficient. In the trucking business‚ Huffman Trucking competition is Federal Express (FedEx) and UPS. Huffman Trucking strives for quality service while exploring ways to reduce operating costs to increase profits. To achieve this goal Huffman
Premium Management Customer service Customer
Upon researching the current Plain Old Telephone Service (POTS) that the company is currently using the following components‚ Local Loop‚ Central Office‚ Local Exchanges‚ POP‚ Long Distance System‚ and Fixed Line. A brief description of each components are as follows: a Local Loop is a simple network that connects a home to the Central Office of the Telephone Company. It consists of twisted pair cables with a maximum length of three miles. The Central Office is an office in a locality to which a
Premium Local loop Telephone Telephone exchange
TELECOMMUNICATION INTRODUCTION & BACKGROUND Telecommunication has long been recognized as the engine for economic growth (Afullo‚ 1999). Telecommunication is not only a dynamic growth sector itself‚ but it is also the backbone of development and economic growth in other sectors of the economy. The telecommunication market is one of the largest markets in the world‚ second only to the financial services market (McLarty‚ 1998). As service businesses have become more international‚ telecommunication
Premium Television Telephone Satellite
As the Chief Executive Officer of Sierra Lighthouse Hotel Freetown‚ I’ve been provided with an Organisational Performance and Customer Satisfaction equation: Consumer Expected Quality - Organisational Actual Quality = Customer Perceived Quality EQ > AQ => Dissatisfaction EQ = AQ => Mere Satisfaction AQ > EQ => Delighted Customer An Organization Performance includes multiple activities‚ that help in establishing the goals of the organization‚ and monitor the progress towards the target
Premium Strategic management Customer Hotel
but will also generate new revenue streams for future growth. The company also continued to invest in infrastructure development and addition of network capacity with a view to enhance services and to expand its reach across the country. SWOT ANALYSIS Strengths •Largest operational network and infrastructure within ICT (Information & Communication Technologies) segment. •An integrated Monopoly. • Market leadership in Local loop‚ Wireless local loop (WLL) and fixed telephony
Premium Customer service Customer Service
Cohort January 2013 Module Title Business Research Issue and Anylysis (Module code BAMG 2104 ) Assignment Topic/ Title Research Proposal Name of Instructor Dr Michael Ng Name of Student 1) AU Kwan Tai‚ 2) Chan Yan Ki‚ 3) Choi Chak Pan‚ 4) Chong Ka Chun DMU Student No. 1) P13014477 ‚ 2) P13014523 3) P13014614‚ 4) P13014628 Group No. Date of Submission 25 Feb‚ 2014 DMU Business Research Methods Research Proposal 1. Research Project Title The relationship between
Premium Scientific method Research
DV 1. Customer satisfaction 1. Customer satisfaction is a key factor in formation of customer’s desires for future purchase (Mittal & Kamakura‚ 2001). 2. Furthermore‚ the satisfied customers will probably talk to others about their good experiences. This fact‚ especially in the Middle Eastern cultures‚ where the social life has been shaped in a way that social communication with other people enhances the society‚ is more important (Jamal & Naser‚ 2002). 3. Customer satisfaction leads to repeat
Premium Good Service Customer service
INTRODUCTION Telecommunications has become one of the fastest growing business sectors in modern information technology. The competition between the mobile suppliers is more severe as the telecom market has recently been closed to saturation in mobile subscribers. Therefore‚ suppliers try to attract customers by focusing on value-added services. This report indicates the battle of intensifying 3G services between the three strongest mobile providers Vinaphone‚ Viettel and MobiFone‚ which is based
Premium Monopoly Perfect competition Mobile Web
Research proposal on ‘CUSTOMER SATISFACTION WITH HOTEL SERVICES IN THE WESTIN DHAKA’ Prepared For Shahneoaj Shumon Lecturer Dept. of Business Administration International Islamic University‚ Chittagong Dhaka Campus INTRODUCTION: Concern over the quality of customer care services in Bangladesh has led to loss of faith in public and private hotel‚ low utilization of public health facilities‚ and increasing outflow of Bangladeshi patients to hospitals in neighboring countries. Under
Premium Hospital Sampling Health care