(2012) conducted an empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior
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acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship ‚ but a relatively permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in our work. He is he is the
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Jayanagar Decided to visit three Kirana Stores‚ Hyper markets‚ Super markets Observation Kirana Stores Table 1: Showing the observation in Kirana Stores Store Maggi Yuppie Top ramen Chung Monthly sale S R Provisions 1800 500 0 0 2300 Sri Ganesha store 3000 1500 0 0 4700 Mahalakshmi Store 2700 800 0 0 4000 Graph 1: Showing Observation in Kirana Stores Analysis and Interpretation As per the observations in Kirana Stores‚ they sell maximum 2 brands i.e.‚ Maggi
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Introduction The issue today’s fire service is how to justify fire departments operating budgets when the rate of actual calls for structured fires are on the decline. Post 9/11 the federal government set aside millions of dollars in grant money for apparatus equipment and training supplementing operational costs of fire departments across America. With the depletion of those federal monies‚ local governments are scrutinizing their budgets overall in attempts to cut corners and keep the cost within
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STUDY ON CUSTOMER LOYALTY ON STAINLESS STEEL WITH REFERENCE TO SALEM STEEL PLANT Customer loyalty can be defines as “customer behavior characterized by a positive buying pattern during an extended period (measured by means of repeat purchase‚ frequency of purchase‚ wallet share or other indicators) and driven by a positive attitude towards the company and its products or services” (Looy‚ Gemmel & Dierdonck‚ 2003). Statement of the problem: To Study on Customer Loyalty no
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The Establishment of the Department of Homeland Security as Established by the Homeland Security Act of 2002 An Analysis and Report Zachary Stackhouse Political Science 101: Introduction October 24‚ 2011 Introduction On September 11th‚ 2001‚ The United States of America and the rest of the world stared and watched as the first and then second tower of the World Trade Center in New York came under attack by terrorists. At 8:46 am‚ American Airlines Flight 11 crashed into the North Tower
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EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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to deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities
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Federalism There are many advantages to various national policies that are implemented by various departments of the federal government. The advantage here is efficiency and one department that does this well is the United States Department of Education. Through its policies upholding the 2015 Every Student Succeed Act‚ the US Department of Education is able to hold states accountable for the improvement of every student’s educational outcomes. According to Darrow (2016)‚ The ESSA narrows the role
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Enhancing Customer Data Enhanced Customer Data Repository is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management. · combination of all the internal structured business data (CRM‚ ERP‚ POS and all the internal system data) and external unstructured data ( Social media data‚ feedback surveys‚ Audios‚ Videos‚ streaming data‚ Call center data‚ images) · unmanageable volumes
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