hospital and intermediate care This guide has been supported by RCN PUBLISHING ESSENTIAL GUIDE ESSENTIAL GUIDE Written by Hazel Heath‚ independent nurse consultant for older people‚ Deborah Sturdy‚ nurse adviser older people at the Department of Health‚ and Amanda Cheesley‚ service manager intermediate care‚ South Gloucestershire Primary Care Trust Contents 3 3 3 4 6 13 14 Introduction Department of Health guidance The ten operating principles Person-centred care and patient empowerment
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201 Principles of communication in adult social care settings Assignments Task A Short Answer Questions Ai Describe two methods of verbal communication other than one-to-one conversation. Tone of voice The tone and pitch of your voice can in itself communicate mood‚ urgency or intent. It Is important to be mindful of this when overcoming language barriers or when dealing with those with service users with hearing impairments. Vocabulary Using different words in order to simplify or rephrase what
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Assignment 201 Principles of communication in adult social care settings Assignments Task A – Short Answer Questions Ai Describe two methods of verbal communication other than one-to-one conversation. -clear speech-in order to help people to understand you are saying‚ speak clearly‚ don’t cover your mouth with your hands or turn away from the person. -language and words-this involves thinking carefully about the words you use. Your choice of words should be appropriate to the person you
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of communication in adult and social care settings 1.1 Identify the different reasons why people communicate. People communicate to show their needs‚ to share opinions they have. Effective communication can build strong relationships and create good social rapports. We communicate by asking questions‚ sharing ideas‚ showing emotions‚ physically and verbally. On a daily basis communication is very important. Especially if your job involves a lot of team work. As a care assistant learning to communicate
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Understand person centred approaches in adult social care settings Ref 27 Level 2 Credit value 4 Learning outcomes The learner will: Assessment criteria The learner can: 1. Understand person centred approaches for care and support 1.1 Define person-centred values 1.2 Explain why it is important to work in a way that embeds person centred values 2. Understand how to implement a person centred approach in an adult social care setting 2.1 Describe how to find out the history‚ preferences‚ wishes
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Assignment 301 Principles of communication in an adult social care setting Task A Ai – Identify four reasons why people communicate To build relationships and socialise To express feelings and emotions To share information To be understood Aii – Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service‚ their carers‚ colleagues and other practitioners. By having effective communication within a service
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Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. 1. In order to pass on any information. 2. To be able to build‚ develop and maintain relationships. 3. To ensure the individual’s needs and preferences are met. 4. To maintain effective team working. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals
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Assignment 301 Principles of communication in adult and social care settings Task A Questions and answers Ai Identify four different reasons why people communicate Making and developing relationships People communicate to make new relationships. The way I first speak and listen to a newcomer can make them feel welcome or overlooked. As I speak or comment‚ listen and watch‚ take an interest‚ smile and nod‚ whether to a service user‚ a member of their family‚ a colleague or a visiting practitioner
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his difficulties and see more clearly‚ facilitating to see the problem from a different point of view/perspective. Non judgemental. Based in confidence‚ takes place in a proper environment. Requires listening skills and does not give any answer‚ helps the client to find his proper answer and have regular sessions including time limit. Confidential but has its limitations due some procedures that have to be taken care. Normally at the first session a contract is established to clear all boundaries
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many others. Health and safety laws cover the work condition‚ minimum wage and other laws set basic compensation levels. There is also the Disability Act‚ Manual Handling Operations and Regulations‚ Data Protection Act‚ The Medicine Act‚ General Social Care Council code 2001‚ RIDDOR 1995. 1.2 The main features of current employment legislation cover three areas. Employment rights‚ equalities and discrimination law and also health and safety legislation. this legislation is there to protect me when
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