A study of customer perception of CRM initiatives in the Indian Banking Sector Vanisha Oogarah-Hanuman Lecturer Faculty of Law and Management University of Mauritius Sharmila Pudaruth Lecturer Faculty of Law and Management University of Mauritius Vinod Kumar Research Scholar Department of Management Studies School of Management Pondicherry University Victor Anandkumar Reader Department of Management Studies School of Management Pondicherry University ABSTRACT Purpose: To investigate the front-end
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Subway CRM Project 1.0 Executive Summary: Subway is a sandwich fast food restaurants which has 260 stores in New Zealand. Application of CRM can facilitate the management‚ CRM project including ICDC model‚ identify the touch points ‚ Servqual level analysis‚ Gap Theory analysis‚ suggestions and recommendations. The CRM strategy properly executed‚ it will help Subway to better understand the customer and manage customers‚ improve the ability of its competition ability and development of the
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Men cry less frequently and deeply than women‚ women tend to cry mostly over anger. In this article‚ there was a research done on British adolescents showing crying from sadness and anger moderated by gender. It was reported that both genders were more likely to cry from sadness than anger. In the report it showed boys cry less than girl from both emotions. In girls anger intensity was a significant predictor but in boys depression was stronger than it was in girls. Due to the less crying of men
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the investment banking industry. BofA launched mobile banking in May 2007. Mobile Banking lets customers easily and securely access balance information‚ pay bills with optional Bill Pay service‚ transfer funds‚ and find nearby ATMs and banking centers through a mobile application on their smartphones‚ and through mobile web on their phone browser. Douglas‚ SVP of Mobile Product Development was quoted‚ “In less than 3 years we have four million mobile banking customers. That’s an adoption rate almost
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Crew Resource Management in the Military ASCI 604 Embry-Riddle Aeronautical University Professor: Peter Hermes Abstract Crew Resource Management (CRM) has been defined as‚ “using all available resources-information‚ equipment‚ people-to achieve safe and efficient flight operations” (Helmreich & Fouhsee‚ pg 5). CRM has been in the military since the mid to late 1980s and has evolved just like in the civilian sector from only the cockpit to the whole crew concept (O ’Conner‚ Hahn
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This one is certainly no Exception” I would like to take opportunity to express my humble gratitude to Prof. Manjula Srivastava for providing me an opportunity to learn and apply my skills in this Project. Her constant guidance and willingness to share her vast knowledge made me understand this Project and its phenomenon in great depths. Without their active guidance‚ help‚ cooperation and encouragement‚ I would not have made headway in the project. I extend my gratitude to Rani Laxmi Bai
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Why Her? One of the most important things in life is our health. Most people are born healthy and don’t give a second thought about caring for their body during their daily lives. However‚ some people struggle with a daily reminder that having a healthy body is a privilege that many of us take for granted. Every time I visit my uncle’s house‚ I am reminded of how precious our health is when I see my cousin‚ Noor‚ and the struggles she lives with. I vividly remember the day I became aware that Noor
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waprogramming.com Mobile Computing: Principles‚ Devices and Operating Systems Masoud Nosrati * Dept of Computer Enginnering Shaneh Branch‚ Islamic Azad University‚ Shaneh‚ Iran. minibigs_m@yahoo.co.uk Ronak Karimi Dept of Computer Engineering Shaneh Branch‚ Islamic Azad University‚ Shaneh‚ Iran. rk_respina_67@yahoo.com Hojat Allah Hasanvand Department of Graphic Shaneh Branch‚ Islamic Azad University‚ Shaneh‚ Iran. hasanvand_6@yahoo.com Abstract: This paper will have a survey on mobile computing. It
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10 Code of Ethics 10 The value of customer knowledge 11 From a technical point of view: 11 Practical value: from the point of view of the customer 11 Practical value: from the point of view of the supplier 11 Intrinsic Quality 12 The Role of CRM Systems in the Various Organizational Forms (People) 13 The capacity for empathy 13 The ability to create congruence 13 The ability to use an unconditional positive approach to the other person 13 The Waste Resulting from Poor Quality 14 Identification
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Operational CRM simply defined are systems and processes that support the “front office” daily operations that focus solely on the customer base of an organization or entity (Baltzan & Philips‚ 2010). Increasing competition and decreasing customer loyalty have led to the emergence of concepts that focus on the nurturing of customer relationships (Henning‚ et al. 2003). With Operational CRM systems one can improve the efficiency of CRM business processes and comprise solutions for sales force
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