IDBI BANK LIMITED Unaudited Financial Results for the quarter/ half year ended September 30‚ 2013 ( ₹ in Lacs) Sr. No. Particulars Quarter Ended September June 30‚ 30‚ 2013 2013 (Reviewed) 1 (a) (b) (c) (d) 2 3 4 5 (i) (ii) 6 7 8 9 10 11 12 13 14 15 16 17 (i) (ii) (iii) (iv) (a) (b) (c) (d) (v) 18 19 (a) (b) Interest earned (a)+(b)+(c)+(d) Interest/discount on advances/bills Income on investments Interest on balances with Reserve Bank
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knowledge in term of products and services provided. It is called Electronic Customer Relationships Management (Chaffey‚ 2009). E-CRM can also improve its product value-added provided to their customers as it can satisfy customers’ sophisticated demand by capturing‚ integrating and distributing data gained by that organization at its Website (Shan and Jea‚ 2003). Because of e-CRM’s advantages created by its features‚ an organization can improve its sale’s revenue. For instance‚ Tesco.com from Britain
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Initiatives The use of Customer Relationship Management (CRM) in banking has gained importance with the aggressive strategies for customer acquisition and retention being employed by banks in today’s competitive milieu. This has resulted in the adoption of various CRM initiatives by these banks to enable them achieve their objectives. The steps that banks follow in implementing Customer Relationship Management (CRM) are: Identifying CRM initiatives with reference to the objectives to be attained
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CUSTOMER RELATIONSHIP MANAGEMENT IN INDIAN BANKS * Popli‚ G.S ** Rao‚ D.N. 1. Background Relationship Marketing is the process of building long term mutually beneficial relationship with the customers. The Financial Institutions in the developed countries are using this marketing tool very effectively by taking full advantage of Information and Communication Technologies. The Indian Banking Industry which was operating in a bureaucratic style prior to 1991 had to undergo large scale transformation
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ICICI BANK RETAIL MANAGEMENT BY AKANKSHA CHOUDHARY 088503 BMS III‚ 6TH SEMESTER ST. FRANCIS DEGREE COLLEGE FOR WOMEN 2010-2011 CHAPTER OF CONTENTS 1. Introduction 2. Customer relationship 3. Origin of customer relationship management (CRM) 4. Features of CRM 5. Perspectives of CRM 6. Customer relationship measurement 7. Types of CRM systems 8. Scope of CRM 9. CRM business cycle 10. Components of CRM 11. CRM software’s 12. CRM and marketing
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Date:13/07/2012 TO IDBI Bank limited #12‚siddhi plaza‚ between 8th& 9th cross Margosa road ‚ malleswaram ‚Bangalore 03 Dear Sir/Madam‚ Kind attn: Admin head / finance head Sub: Quotation for Office Stationery‚ house Keeping Materials‚& Printer Cartridges We have the pleasure of introducing ourselves as of the leading suppliers of office Stationery‚ cartridges and housekeeping materials. we are distributors for quality of Reputed companies We
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Introduction to e-CRM • What is e-CRM? It’s a collection of tools that enables you to meet and exceed customer expectations. How? By identifying buying trends‚ simplifying online transactions‚ and creating better understanding of your customers. • e-CRM is based on customer information that personalizes interactions and simplifies the closing of transactions. e-CRM also helps you reach your customers at the right time and at the right place by helping you identify their needs and expectations.
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Agricultural Modernization Programme PROJECT PERFORMANCE ASSESSMENT Enabling poor rural people to over come poverty International Fund for Agricultural Development Via Paolo di Dono‚ 44 00142 Rome‚ Italy Tel: +39 06 54591 Fax: +39 06 5043463 E-mail: evaluation@ifad.org www.ifad.org/evaluation February 2012 Independent Office of Evaluation of IFAD Republic of Uganda Area-Based Agricultural Modernization Programme Project Performance Assessment February 2012 Report No. 2540-UG
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Application of CRM in Axis bank Axis bank is using Finacle solutions from Infosys address the core banking‚ e-banking‚ mobile banking‚ financial inclusion‚ Islamic banking‚ treasury‚ wealth management and customer relationship management (CRM) requirements of retail‚ corporate and universal banks worldwide. Core Banking - Finacle core banking solution is a comprehensive‚ integrated yet modular business solution handles the strategic and day-to-day (or core) processes of banks. E-Banking - Finacle
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that insurance sector has the maximum growth potential as compared to other sectors. Insurance has the maximum growth rate of 70-80% while FMCG sector has a maximum growth of 12-15%. The growth potential attracts individuals to enter this sector and IDBI FEDERAL Life Insurance Co. Ltd. has given me the opportunity to get a peek of highly competitive and enhancing sector. The awareness related to life insurance products in India‚ among the mass is still very low. The level is even lower in rural
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