ANALYSIS OF SALES OF IDBI FEDERAL LIFE INSURANCE CO. LTD. PREPARED BY SANGEETHA VENUGOPAL P. TABLE OF CONTENTS SL NO. CHAPTERS PAGE NO 1 INTRODUCTION 1 2 REVIEW OF LITERATURE 5 3 THEORETICAL FRAMEWORK 7 4 INDUSTRIAL PROFILE 11 5 ORGANISATIONAL PROFILE 14 6 ANALYSIS 35 7 FINDINGS 55 8 SUGGESTIONS 57 LIST OF TABLES Sl.No. Table No. Table Name Page No. 1 6.1 Sales for the year 2011 36 2 6.2 Sales for the year 2010 38 3 6.3 Sales for the year 2009 39 4 6.4 Insurance Coverage
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Dubai bank improves customer satisfaction with CRM Lamiya Williams Baker College of Auburn Hills Information systems MGT 321 Dr. Gigi Smith August 28‚ 20l2 Dubai bank improves customer satisfaction with CRM Discussion Questions 1. What Conditions Brought Dubai Bank to the realization that it could benefit from a CRM system? The complexity of customer’s information systems caused Dubai bank argents frustration in finding information and setting up
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partnering with selective customers to create superior value for the company and the customer. Importance of CRM • • • • Growing de-intermediation process Growth of the services economy Emergence of TQM/ JIT/ MRP/ ERP Advent of digital technology/ complex products/ solution selling • Hyper competition • Changing customer expectation • Globalisation – global account management CRM Process CRM Formation • Purpose – Improve marketing effectiveness – Improve marketing efficiency • Programs – Continuity
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cheque clearing system or Cheque Truncation System (CTS) is a project undertaken by Central banks of many countries such as India (Reserve Bank of India – RBI)‚ UAE (Central bank)‚ Saudi Arabia (Saudi Arabia Monitoring Agency – SAMA) etc. for faster clearing of cheques. CTS promises to bring multiple benefits to customers by substantially reducing the time taken to clear the cheques as well as to the banks by enabling them to offer better customer services and increasing operational efficiency
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Report of Summer Training Conducted At IDBI Federal Life insurance co. Ltd. Submitted in partial fulfillment of the requirements For the award of the degree of Master of Business Administration (MBA) To Guru Gobind Singh Indraprastha University‚ Delhi Guide: Submitted by: Guide Name: Ms. Swati Student Name: Janisha Gandhi Roll No.: 04780003912 Batch: 2012-2014 Gitarattan International
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The author here cites this case as a support to influence the importance of customer relationship management’s study in the present market scenario. Due to the facts of big bucks investment in this field while implementing CRM the case shows that it is becoming a rather de-motivating strategy for the companies to invest huge amounts of money in things that doesn’t seem successful‚ analyzing the past records. Customer relationship management is an approach to managing a company’s interactions with
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There are various instances when a customer leaves the bank branch‚ dissatisfied without his problem being resolved or the query answered. Such a customer might not stop banking with that bank immediately‚ but yes‚ if he is getting the same service each time‚ then he might think of changing his bank or transferring his money in another bank. This is where customer service comes into picture. Banking industry is very competitive today. Banks are in a constant rat race to grab as many customers as
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Problem statement: To study workmen compensation in IDBI and determine the satisfaction level of employees. Description of the Project: Reward system is a tool by which employee can attract‚ motivate‚ and retain employees. It involves everything the employee perceives to be of value resulting from the employment relationship successful. The reward system consists of many components out of which “Compensation” is one the most the important factor in employee satisfaction. Organization try to understand
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w rong. A Buyer’s Guide to CRM Functionality Answer a few questions to download a FREE whitepaper now. Do you currently have a CRM system?: If yes‚ what type is it?: What type of features do you require: Sales Automation Customer Service/Support Marketing Automation Customizable Channel/Partner Management Integration to other systems --- Select One --- How many people will use this system?: --- Select One --- How would you like users to access the CRM?: Through web brow sers With
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Relationship Management: Strategies And Practices In Selected Banks Of Pakistan Iftikhar Hussain ‚ Mazhar Hussain‚ Shahid Hussain and M. A. Sajid∗ As economic globalization intensifies competition and creates a climate of constant change‚ winning and keeping customers has never been more important. Nowadays‚ Banks have realized that customer relationships are a very important factor for their success. Customer relationship management (CRM) is a strategy that can help them to build long-lasting relationships
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