ORGANIZATION STUDY OF HLL LIFECARE LIMITED TABLE OF CONTENTS Chapter No. | Title | Page No. | 1 | Introduction | 7-10 | 2 | Industry Profile | 11- 20 | 3 | Company Profile | 20- 25 | 4 | Department Analysis | 26- 69 | 5 | Competitive Analysis | 70- 74 | 6 | Findings‚ Suggestions and Conclusion | 75- 77 | 7 | Bibliography | 78 | 8 | Appendix | | 1.1 INTRODUCTION An organization study is
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ABSTRACT Customer and customer loyalty have an increasing importance in today’s competitive world. The companies follow customer share intelligence instead of market share intelligence. The most used method for this is information technology based customer relationship management. In this paper it is examined the factors that affect this loyalty‚ the place of information technology based customer relationship management variables such as club cards‚ calling centers and web sites
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PROJECT REPORT ON EFFECT OF PROVOCATIVE ADVERTISEMENTS ON DEORDORANT SALES Executive summary: Today‚ in the market there are thousands of brands‚ millions of products and their different varieties being offered by different companies. In such a situation it becomes very difficult for the customer to take buying decision rationally and wisely. Every day we see lot of advertisements on the television‚ or posters on the billboards‚ or pictures
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APPRAISAL OF THE ECONOMIC IMPLICATION OF ELECTRONIC BANKING IN NIGERIA BANKS (A CASE STUDY OF DIAMOND BANK PLC NIGERIA) CHAPTER ONE 1.1 BACKGROUND OF THE STUDY Before the emergence of modern banking system‚ banking operation was manually done which lead to a slow down in settlement of transactions. This manual system involves posting transactions from one ledger to another which human handles. Figures or counting of money which should be done through computers
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1.0 Introduction The term “customer loyalty” is indisputably one of the most widely studied subjects by researchers in the world‚ intensively evolving over the years. According to past reviews‚ loyalty has been defined as a repeat purchase that is a result of a preference‚ attitude or market share. However‚ according to Uncles‚ Dowling and Hammond’s (2003) review of literature‚ there is no universally agreed definition (Jacoby and Chestnut‚ 1978; Dick and Basu‚ 1994; Oliver‚ 1999). Therefore‚
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INTEGRATED MARKETING COMMUNICATIONS: ADVERTISING‚ SALES PROMOTION‚ AND PUBLIC RELATIONS MULTIPLE CHOICE QUESTIONS 1. Another name for a company’s marketing communications mix is: a. the advertising program. b. the sales force. c. the image mix. d. the promotion mix. Answer: (d) Difficulty: (1) Page: 470 2. Which tool of the promotional mix is defined as any paid form of nonpersonal presentation and promotion of ideas‚ goods‚ or services by an identified
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car (model)‚ they made an exhaustive market research‚ they studied what were the best channels to deliver a message and what was the market looking for. Establishing market objectives that Mazda wanted was to increase their sales by repositioning the Protégé model and the brand as a whole‚ giving it a new younger look. Mazda targeted people around 20-30‚ who wanted something hip‚ fun and new but at the same time reliable and affordable. When they launch the Mazda6 the campaign targeted a different
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and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer. It is believed that with the Customer Loyalty‚ the company can achieve profitability and continuous growth. According to an article “Zero Defections: Quality Comes to Services”‚ it indicated that a 5% increase in customer loyalty can produce profit increase from 25% to 85%. In this part‚ we will discuss how MTR gain customer loyalty as ultimate
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Case study on Smart Cars entering Nigeria and how it can be a success after its launch in Indonesia. Lagos‚ Nigeria is one of the fastest growing cities in Africa continent and is in a desperate need of the automobile industry. The car black market and high taxes are killing the automobile industry in Nigeria. Smart cars would prove to be a boon for the country‚ both economically and environment. South Africa wants to support Nigeria set up the automobile industry in Nigeria‚ which would provide
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boosting sales‚ but also developing ties and a long-term relationship with the customer have an upper hand in the long-term benefit of the business in terms of sales and profitability. One way of achieving this is creating a customer loyalty programme which is an effective marketing tool. This is attributed to the win-win situation whereby the customers are rewarded for their loyalty as well as the business acquiring and maintaining their market share through repetitive buying hence boosting sales. This
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