Emotions in Organisations What are emotions? Physiological‚ behavioural and psychological episodes experienced toward an object‚ person or event that create a state of readiness A feeling‚ psychological state and biological state that incline a person to act in a certain way Emotions are experiences. Emotion and Work As actors we all through the process of socialisation learn how to control and manage emotions in certain contexts Emotions are getting more important in service section –
Free Emotion Arlie Russell Hochschild Feeling
Information Technology Economics Acquiring IT Applications and Infrastructure Security Impacts of IT on Individuals‚ Organizations‚ and Society Impacts of IT on Individuals‚ Organizations‚ and Society Movie Piracy Learning Objectives 17.1 Perspectives on IT Impacts 17.2 IT Is Eliminating the Barriers of Time‚ After studying this chapter‚ you will be able to: Space‚ and Distance Understand the changes that take place in the workplace and the lives of individuals when information technology eliminates
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Unit 205 - Schools as Organisations Task A: The candidate is required to identify six different categories of school. For each category of school‚ the candidate should prepare brief notes about the way in which they are managed‚ the ages of children with which they deal and the curriculum they are required to follow. 1. Community: Example: Primary schools Run by local authority‚ age range 4-11 years‚ allot of mainstream schools and pupils are selected based on the area of school and where they
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Understand theories of teams and team working The question asks you about ‘models of team work’. What it means by this is to research‚ and explain theory’s around teamwork. The best know theory around teamwork is by a man called Bruce Tuckman. Below is an overview of his theory: The 4 Phases of Tuckman’s Teamwork Theory It was first published in 1965‚ and what made it different form all other theories was that Tuckman believed that groups don’t star off “fully formed and functioning”. He believed
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Work Teams Def of Work team: 1. A group whose individual efforts results in a performance that is greater than the sum of the individual inputs. 2. A group that interacts primarily to share information and to make decisions to help each group member perform within his or her area of responsibility. • Teams typically outperform individuals when the tasks being done require multiple skills‚ judgment‚ and experience. • As organisations have restructured themselves to compete more effectively
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Where Argyris and Schön were the first to propose models that facilitate organizational learning‚ the following literatures have followed in the tradition of their work: Argyris and Schön (1978) distinguish between single-loop and double-loop learning‚ related to Gregory Bateson’s concepts of first and second order learning. In single-loop learning‚ individuals‚ groups‚ or organizations modify their actions according to the difference between expected and obtained outcomes. In double-loop learning
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BUREAUCRATIC ORGANISATION Bureaucratic organization has a hierarchical or pyramidal structure to help achieve the most rational and efficient operation at the lowest cost. It was then influenced by the thinking of Max Weber. A bureaucratic organization is one with rigid and tight procedures‚ policies‚ constraints‚ and the company reacts with stringent controls as well as a reluctance to adapt or change. Bureaucracies are very organized with a high degree of formality in the way it operates. Organizational
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Tutorial 3. Redesigning Work at Luxury Sweets* Preparation and Challenge Familiarize yourself with the case situation below and develop briefing notes to support a group consultancy exercise in class. You have been invited to join a team of management consultants by the Human Resource Director of Luxury Sweets Ltd. This individual is frustrated by the everyday challenges of managerial fire-fighting‚ and is keen to find effective means of addressing recurring production and employee relations
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E-BUSINESS ORGANISATION: PETRONAS Value Chain: Support Activities Firm Infrastructure: -PETRONAS is the national oil and gas company of Malaysia and is wholly-owned by the Government of Malaysia. Together with its subsidiaries and associated companies‚ PETRONAS‚ a fortune global 500’s largest corporation in the world. -Fortune ranks PETRONAS as the 75th largest company in the world and the most profitable in Asia. HR Management: -PETRONAS provide industrial training programme for undergraduates
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Scientific Management Theory This theory focuses on the analysis and synthesis of workflows. Its main objective is to improve efficiency within an organization. In order to achieve this objective‚ the theory proposes that scientific principles should be used in designing processes and managing workers. This theory was developed by “Fredrick Taylor in the 1880s and 1890s within the manufacturing industry” (Cook and Hunsacker 34). The theory was highly influential in the 1910s as the best management style
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