Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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to provide high quality and fashionable products such as clothing and accessories to high-end customers through retail stores. The brand is recognized by customers through its check design that immediately distinguishes the brand from other competitors in the industry. Customers perceive the brand as an icon that reflects fashion but at the same time it reflects luxury and classiness. Burberry targets different types of customers. There are the core customers‚ which were part of the customer base
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The major is problem is that hospital’s senior management lacks the ability to identify and partner good leaders with ideal departments. Mary Ann’s leadership style is not an optimum fit for the Emergency Department. By definition‚ leadership style is “the leader’s behavioral pattern when acting to influence others” (Furtado‚ Batista‚ & Silva‚ 2011‚ p. 51). Mary Ann’s main concern is the hospital’s bottom line. She is more concerned with saving the hospital money than caring for her nursing staff
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Art history Name Professor Course Date How does Baxandall indicate the production of painting changed as the Renaissance developed? How did the conception of the artist evolve during the period of the Renaissance? Baxandall describes the fifteenth century as a century where clients would order what they needed instead of purchasing the already made products (Michael 2). He continues to describe how this affected the production of painting. The less known or recognized artist would have to produce
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How to make customers Love a brand? Brand is the “name‚ term‚ design‚ symbol‚ or any other feature that identifies one seller ’s good or service as distinct from those of other sellers”1. The difficulty when considering brands is‚ not only how to make the brand you represent to be the first thing that comes to the customer’s head when he is considering the purchase of a good or service‚ but also how to develop such strong ties with your customers that we can say with certainty that they have
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organisation which employs you. Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) AFRICAN HUMAN RESOURCE OF FRENCH SPEAKING ASSOCIATION ( AREFA) This is a local community group that aim to Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial
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Title – Performance management at Bolts’ convenience stores. Subject area – The case throws light on performance management in general and performance appraisal in a specific Indian context‚ its linkages with various other HR systems in an organization and the various issues and challenges attached with it. The case is especially suited for understanding people management in small organizations and organizations in emerging markets. Study level/applicability – This case has been tried and tested
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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stands for Customer Relationship Management. It is a strategy used to learn more about customers ’ needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy‚ an organization can increase revenues by providing better services and selling products effectively
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2.3 Place Strategy 2.3.1 Marketing Channels / Distribution Channels Timberland has penetrated the wholesale‚ retail and online markets as well as the global and international markets. Timberland sells its products directly through its websites and physical retail locations‚ as well as indirectly through independently owned outdoor retailers‚ footwear retailers‚ national retailers and department stores. The distribution channel used by Timberland is direct channel‚ retailer channel and wholesaler
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