Service-process Matrix The Service Process Matrix is a classification matrix of service industry firms based on the characteristics of the individual firm’s service processes. The matrix was derived by Roger Schmenner and first appeared in 1986. Although considerably different‚ the Service Process Matrix can be seen somewhat as a service industry version of Wheelwright and Hayes’ Product-Process Matrix. The Service Process Matrix can be useful when investigating the strategic changes in service
Premium Dimension René Descartes Service of process
Nike’s Organizational Structure MGT 330 July 12‚ 2010 Nike’s Organizational Structure Nike is a “Global marketer of athletic footwear” (Nikebiz‚ 2010) Nike operates in 160 countries and has many brands including Nike Golf and Air Jordan. The mission statement of Nike is to “Bring inspiration and innovation to every athlete in the world” (Nikebiz‚ 2010). Organizational Structure Nike is a divisional company but retains some functional departments as well. The brands Nike sells comprise many
Premium Nike, Inc. Athletic shoe
Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
Premium Customer service Employment Customer
the main operational areas is academic programming‚ but there are a number of other services to assist the delivery of these programs and other operational goals. Lambton College uses a functional departmentalization approach for organizational structure. This form of departmentalization is used so each individual has specific knowledge and training in their individual position. As outlined in the organizational charts attached‚ there are three main areas I’m assessing. The office of the president
Premium Education University College
Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
Premium Customer service Complaint Customer
Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation
Premium Employment Customer service
The Importance of Customer Service in E-commerce At least 28% of online shoppers abandon a purchase before completing it (Greenfield Online‚ 2000). Some consumers abandon purchases because they perceive it as riskier to shop online than shopping in stores or over the telephone where consumers can obtain direct and immediate information to offset the risk of the item not meeting their expectations (Greenfield Online‚ 2000). Other consumers find the checkout process confusing‚ and others abandon
Premium Customer service 1920 1918
Executive Summary The aim of this assignment is to determine better understanding in organization behaviour of PT Telekomunikasi Selular (Telkomsel). As a national-wide cellular telecommunication provider‚ Telkomsel in which the shareholders consist of two companies‚ which is PT Telekomunikasi Indonesia and Singapore Telecom Mobile‚ was the first telecommunications service provider that offers a 3G service. Its structure is developed as a divisional structure that consists of Directorate of Finance‚ Directorate
Premium Organizational culture Organizational structure GSM
Advantages and disadvantages of functional structure. These days‚ most large manufacturing organizations have a functional structure. The functional structure describes an organizational structure in which the division of work is paramount. Jobs and activities are grouped together. The structure may be divided is various ways‚ including (among others) production‚ finance‚ marketing‚ sales‚ and personnel or human resources departments. The functional structure has both advantages and disadvantages
Premium Human resources Task Activity
Organizational structure is a group of people working together to achieve goals and objective for the organization. The purpose is to show the reporting relationships of job descriptions within the business. An important tool to report and manage employees working together is structure. There are areas of an organizational structure that will assist the businesses to be profitable and successful. Firstly‚ the height which pertains to the number of levels from top management to lower level employees
Premium Organization Management Structure