diversity‚ customer behavior‚ customer loyalty‚ and exceptional service. Looking back I have learned that customer comments‚ whether they are good or bad‚ should always be taken into consideration‚ addressed and handled appropriately. By recognizing these comments I noticed that they can provide insight to the thought process of the customer and in turn could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Satisfied customers
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the Effects on Organizational Design Technology impacts organizations at every level. Organizational technology is defined by Jones (2010) as “the combination of skills‚ knowledge‚ abilities‚ techniques‚ materials‚ machines‚ computers‚ tools‚ and other equipment that people use to convert or change raw materials‚ problems‚ and new ideas into valuable goods and services” (p. 240). In other words technology determines the level of efficiency of organizations. This paper highlights how technology affects
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Customer Service James Brinkley MAR 2305-6 WK 1 IW October 18‚ 2012 Professor Summers Define what customer service is and how it provides value to everyone involved. The individual work assignment is to explore the field of customer service and consider the following questions carefully. In a word processing document‚ please answer the following questions: What is customer service in today ’s business environment? Customer service is satisfying the needs of external and internal customers
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Department and Congress serves as an excellent departure point to establish the nature and premises of organizational theory and design since it allows for examination from both the viewpoint of the public and the economic aspects of the situation in which Microsoft finds itself. While issues of organizational structure and corporate policies as related to costs‚ revenue‚ profit and market structure are inherent in the study of any company or organization‚ it is important to recognize the unique aspects
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Organizational Structures and Systems Jeffrey Ha MBA501 – Human Interfaces Instructor: Dr. Eli Sopow Submission date: October 2‚ 2010 Organizational Structures and Systems Introduction This paper will examine organizational structures‚ organizational systems and how organizational culture influences both structure and systems. Throughout this paper‚ there will an analogy to the human body to help further the understanding of the concepts of structure and systems in an organization. This
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needed to accomplish own goals and objectives. Develops and uses tracking systems for monitoring own work progress. Effectively uses resources such as time and information. Organizational Knowledge and Competence Acquires accurate information concerning the agency components‚ the mission[s] of each relevant organizational unit‚ and the principal programs in the agency. Interprets and utilizes information about the formal and informal
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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Product Process Matrix A common classification of production process structures We often classify processes based on their physical configuration‚ material and product flow‚ flexibility‚ and volume expectation. There are four different process types‚ which a manager can choose‚ keeping in mind the relative importance of the following attributes:- Quality‚ Time‚ Flexibility‚ and Cost. These are: 1. Job process 2. Batch process 3. Line process‚ and 4. Continuous process Job
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Organisational structures Most businesses are organised into structures because having a structure enables them to meet their purposes and aims and it also means that each employee will be divided into the job they specialise in which would mean an increase in production and an increase in sales for the company‚ this also means each employee is clear on what they have to do. An organisational structure is also established so that there are no conflicts in opinions about what decision to make between
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Customers are very important to any company. Without customers companies would not be successful and have no future or success. Having a good relationship with each customer that enters into your company is very important. Having good communication is important when dealing with different people who are related within your company. Customer satisfaction is very significant. It measures how the products and services supplied by a company meet the customer’s satisfaction. It is good to have positive
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