BPSM (FedEx-UPS) Creating Value at FedEx and UPS From the company’s founding close to 30 years ago‚ FedEx’s strategic competitiveness has been based on an obsession with‚ and careful nurturing of‚ delivery speed and reliability as its core competencies. These competencies have been critical to the pursuit of the opportunities that were associated with Frederick W. Smith’s early vision of today’s fast-cycle global economy. Believing that value could be added to business firms’ operations if
Premium
Current Corporate-level Strategies Fedex emphasizes on employees being the main competitive advantage that they hold. Fedex strongly believes that there is a strong relationship between pay and performance. The year 2015 saw higher rewards given to its employees than 2014 due to their higher adjusted earnings (FedEx Annual Report‚ 2015‚ pg 4). Rewarding of employees is an important part of the Fedex culture as well as the People-Service-Profit philosophy. It is a well worked strategy because it enables
Premium Generally Accepted Accounting Principles Management Financial ratios
Knowledge Management and Organizational Culture: Toward a broader perspective on how organizational culture impacts knowledge management. The words knowledge and management are two extremely broad concepts when separated. When the two words come together‚ it speaks of an idea that strives to organize information in a way that produces an advantage for an organization. While anyone would think that harnessing the knowledge of an organization is a positive thing to do‚ there are many who do not
Premium Knowledge management Knowledge Organization
CC-408-006 FedEx APAC HR Shared Services Center in Wuhan This case was prepared by Prof. Lee‚ Jean S K and LIU Jia at Case Center of CEIBS. The case was prepared as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Certain names and other identifying information may have been disguised to protect confidentiality. Copyright © 2008 by CEIBS (China Europe International Business School) No part of this publication may
Premium Human resource management Human resources People's Republic of China
Organisations & Management Every organisation will have a clear direction and objective which will determine a series of activities in orchestrating both inputs and outputs to realise its goals. For this to happen‚ there are various basic principles that apply for organisations and management. In order to compare and contrast these principles‚ we must first identify their different types of culture‚ structure and management styles. The following charts represent two different companies
Premium Management Structure Organization
Quality Culture and TQM The concept of quality culture is introduced with its relation to total quality management in the corporate world. Total Quality Management is an enhancement to the traditional way of doing business. It is a proven technique to guarantee survival in a world-class competition. Total Quality is a description of the culture attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality
Premium
Executive Summary FedEx pioneered the modern global transportation industry and integrated information system into its business to provide seamless e-business solutions. Despite maintaining its traditions of “firsts” and out performing analyst expectations year after year‚ FedEx’s earnings took a turn for the worst in 1999-2000. Three core factors have been identified for the downturn; operational challenges and management issues‚ internet and e-business advancement‚ and competition. Issues such
Premium Express mail Customer service TNT N.V.
Case 1: How FedEx Works: Enterprise System 1. Question 1: List the business processes displayed in the video. FedEx is a logistical service company specialized in transportation‚ e-commerce and business services. The success of FedEx lies on an efficient information system. The business process is as follows: A FedEx employee picks up the customer’s box and scans it so FedEx recognizes it. Now the product is registered and traceable. The product is then taken to a sorting center where it
Premium Decision support system Decision theory Customer relationship management
of MASTERS DEGREE IN HUMAN RESOURCE MANAGEMENT (2007-2009) By PREM JOS K Reg. No: 2004 RAJAGIRI COLLEGE OF SOCIAL SCIENCES RAJAGIRI SCHOOL OF MANAGEMENT RAJAGIRI VALLEY P.O. KOCHI-682 039 Master of Human Resource Management APPROVAL SHEET Certified that this dissertation ―The Study on the Impact of Organization Climate on Employee Outcome‖ is a record of the genuine work done by Prem Jos K of the fourth semester Masters of Human Resource Management course of this college under my supervision
Premium Organizational culture Organizational studies and human resource management Management
Estrada v. Fedex Ground Package System‚ Inc.‚ 154 Cal. App. 4th 1 (2d Dist‚ 2007) CASE ISSUE This lawsuit was originally filed in Los Angeles County Superior Court in 1999 with allegations that single-route FedEx Ground delivery drivers‚ Anthony Estrada‚ Jeffrey Morgan‚ Harvey Roberts among others‚ were incorrectly categorized as independent contractors with the company. The suit also alleged that the drivers were unfairly required to pay over a million dollars in out of pocket “operating expenses”
Premium Appeal Class action Plaintiff