What important role do customers play in the quality management of an organization? The most important asset of any organization is its customers.An organization’s success depends on how many customers it has‚how much they buy‚ and how often they buy.Customers that are satisfied will increase in number‚ buy more‚ and buy more frequently.Customer satisfaction is not an objective statistics but more of a feeling or attitude. If customers are happy with a product or a service they have purchased
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History In 1913‚ C.J. Tower & Sons‚ forerunner to FedEx Trade Networks subsidiary FedEx Trade Networks Transport & Brokerage‚ begins operation as a customs broker in Niagara Falls‚ N.Y. It was not until 1971 that Federal Express Corporation was founded in Little Rock‚ Ark. In 1975‚ FedEx installed the first drop box for the public and since then the company developed and maintained a strategic leadership in managing a broad group of transportation services‚ e-commerce and other business services
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is becoming the key distinction among transportation firms‚ FedEx recently announced plans to shrink its 4000 employee IT division by about 200 workers. The move has been considered jarring by some because FedEx traditionally has used layoffs only as a measure of last resort. How could this action affect the company’s organizational culture and employee relations‚ especially in lieu of its corporate philosophy? What steps should FedEx take in order to prevent or minimize possible negative effects
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CHAPTER ONE 2. CHAPTER TWO 3. CHAPTER THREE 4. CHAPTER FOUR 5. CHAPTER FIVE 6. CHAPTER SIX 7. CHAPTER SEVEN - - INTRODUCTION CONCEPTS AND PHILOSOPHIES OF TQM - THE ACCEPTABILITY OF TQM THE ESSENTIALS OF TQM - THE EFFECTS OF TQM IMPLEMENTATION OF TQM TQM TOOLS CASE STUDY ON IBM (TIVOLI SOFTWARE). 4 GLOSSARY 1. IBM 2. TQM 3. ISO 4. TPM 5. QCCs 6. BPR 7. TQC 8. ATM 9. CPC 10.CAD 11.INCL. 12.PDCA 13.QMS International Business Machine Corporation Total Quality Management International
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FedEx‚ a shipment company‚ considers the importance of their customers’ needs carefully; caring about the reason their customers choose their business and what their customers are expecting. While we generally think of such as service as one‚ which supplies the general public‚ in this report‚ we will focus on the relationships that FedEx develop and nurture between themselves and other businesses. Here‚ two main approaches to how they respond to other businesses needs are introduced. First of
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/0954-478X.htm TQM: an act of balance between contradictions TQM: balance between contradictions Roland Harnesk Division of Quality and Environmental Management and Department of Health ˚ ˚ Science‚ Lulea University of Technology‚ Lulea‚ Sweden‚ and 531 Lena Abrahamsson ˚ Department of Human Work Sciences‚ Lulea University of Technology‚ ˚ Lulea‚ Sweden Abstract Purpose – The
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Using GIS in Strategic Planning and Execution at FedEx Express Jacquelyn Haas‚ FedEx Services Jeff McLeod‚ FedEx Express Rick Dezemplen‚ FedEx Services Rodney Conger‚ ESRI Abstract ESRI GIS technologies are being used at FedEx Express to solve complex business problems in both the planning and execution of the daily delivery process. The application of spatial data at FedEx is unique in that it is being used to support several mission critical‚ multi user applications and processes worldwide
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be a better performer in the long run as compared to FedEx. Competitive Advantage UPS has a first mover advantage over FedEx‚ beginning air delivery service in 1929. Although FedEx was the first to own and operate their own planes and introduced the innovative “hub and spoke” distribution pattern‚ UPS leads in specialized transportation and logistics services. In 1975‚ UPS promised package delivery to every address in the United States; FedEx was not able to guarantee delivery in every area. When
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Executive Summary Background: FedEx and United Parcel Service‚ Inc. are the two largest competitors in the world’s package delivery service industry. UPS‚ founded in 1907‚ was the largest package delivery company in the world. By 2003‚ UPS delivered throughout the United States and to more than 200 other countries‚ transporting over 13 million packages a day. FedEx‚ created in 1971 by Fred Smith‚ grew successful because of its innovative approach to purchase its own planes rather than
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UPS vs. FedEx The best thing in countries that have competitive package carrier business is that if ever you need to send something to someone‚ whether that package is classified or not or fragile or not‚ you’d be guaranteed that it is in safe hands. Not only that‚ no matter what package carrier company you choose you’d be guaranteed of the quality service that it’ll provide. These package carrier companies are kind of obliged to suck up on you so you’d choose them over the other. So the best way
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