A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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2.2.2. Core Competencies FUNCTIONAL AREAS CAPABILITIES Research and development to strengthen its health and wellness image Nestlé is committed to establishing itself as the global leader in health‚ wellness and nutrition. Its huge R&D capability‚ combined with its global scale food and beverage operations and its financial ability to undertake major acquisitions‚ such as Pfizer’s nutritional arm (Cimilluca‚ Rockoff & Das‚ 2014) and PamLab USA‚ could enable the company to become the driving force
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for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction
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position in international telecom equipment industry. Besides‚ to succeed its challenge Cisco in this industry‚ Huawei’s needed to show it pin-point company strategy on its capabilities and core competencies‚ generic competitive strategy framework and international strategy to against Cisco. Huawei’s Capabilities and Core Competencies Huawei’s Resources audit First of all‚ Huawei’s existing finance funds is large included working capital such as investment on more than US$370 million for its own Code-Division
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Wal-Mart Core Competencies With a market in 69 different banners and in 27 countries‚ Wal-Mart is one of the biggest corporations of our time. All of Wal-Mart’s success has been received by the core competencies that the corporation holds within them. Wal-Mart has become one of our world’s largest and cheapest retailers all over the world‚ which is only part of how and why Wal-Mart is one of the greatest corporations in our society and world today. Wal-Mart can contribute its success to its core competencies
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A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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traditional shoppers gather information on products and services online‚ but still make the purchase onsite in a traditional setting by visiting a store. Keywords: Perception of shopping‚ Offline shopping consumers‚ Online increasing numbers of customers. Many traditional businesses are reacting by going online to remain competitive (Schoenbachler and Gordon 2002). Advancements in technology enable apparel stores‚ for instance‚ to improve their online services by using personalized virtual models
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strategy to expend cloud offering in Malaysia. They announced a strategic alliance‚ for Malaysia Company that provides integrated automatic warehouse management solutions. Fujitsu is a leading provider of IT-based business solutions for the global marketplace. And combines worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to
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Customer Analysis Customer analysis is an important and critical section in the company business plan or marketing plan. The analysis is using to identify the target customer‚ make the strategic and ascertains the needs of these customers‚ and specifies the product that satisfies these needs. The customer analysis and customer profile is a simple tool to help the business better understand and investigate the trend and the potential customers‚ therefore the company can increases the sales and grow
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under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the opportunity to interview them at that point. This point was beneficial for me as I could directly observe the manager-customer dynamics and how the service quality varied with each new customer. Shahjalal Islami Bank Limited was established as a public limited company on 1st day of April
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