(876) 967-4972 E-mail address: cxcwzo@cxc.org Website: www.cxc.org Copyright © 2008 by Caribbean Examinations Council The Garrison‚ St. Michael BB 11158‚ Barbados This document CXC A19/U2/08 replaces CXC A19/U2/03 issued in 2003. Please note that the syllabus was revised and amendments are indicated by italics and vertical lines. Revised 2008 Please check the website‚ www.cxc.org for updates on CXC’s syllabuses. Contents ContentsIntroduction RATIONALE 1
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Community Service as a Graduation Requirement While high schools should encourage students to participate in community service‚ it should not be made a graduation requirement. If students are forced to do community service they will develop a cynical attitude towards it. Requiring community service in high school will discourage future involvement. Cartoon number 11 points out that community service cannot make up for bad test scores and grades. If students were required to do community service they
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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– make sure it is clearly marked with your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Pat Williamson Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure
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1. How else can Nordstrom continues to provide exceptional customer service and increase brand loyalty? Many retail stores strive to deliver great customer services to its consumer. No other store has been known recognized for it’s above and beyond services like Nordstrom. Nordstrom is the epitome of what customer services should be and has been for many years. Their customer services acknowledgements and supreme employee benefit incentives has landed them on the Fortune Magazine list of 100
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fixing and joints for soil and waste pipe 5.Discuss vent pipe SUB-TOPIC 2.Understand rainwater management 1.Discuss the following : 1.rain water downpipe 2.gully trap 3.gutter 2.Discuss rain water harvesting methods CA205 BUILDING SERVICES 1 TOPIC 3: SOIL AND WASTE SYSTEM TWO PIPE SYSTEM ONE PIPE SYSTEM •Soil/Waste fixture such as urinals & water closets connected to vertical soil pipe. • There is one soil pipe & all the waste matter from waster closets‚ baths‚
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CHAPTER 1 Development: systematic continuities and changes in the individual that occur between conception and death (temporary transitory changes are excluded) “Continutities” – ways in which we remain the same or continue to reflect our past 2 IMPORTANT PROCESSES UNDERLYING DEVELOPMENTAL CHANGE 1. MATURATION – biological unfolding of the individual according to species-typical biological inheritance and an individual’s biological inheritance. 2. LEARNING – process through which our experiences
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finished design can be seen instantly‚ changes can be done quickly‚ accurate‚ less labour. Quality of Textiles: Quality Assurance – ensures the item will be suitable for its end use. Quality Control – standard of excellence‚ each process or service has ben evaluated to ensure it meets predetermined specifications before it passes onto the next stage. Functional – how it is built. Aesthetic – how it looks. Value of Textiles: Heirloom - handed down from one generation to the next ‚ have
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Airline Services – Singapore Airlines Singapore Airlines (SIA) has a history of more than 60 years. It grew out of Malayan Airways which began operating scheduled flights between Singapore and Kuala Lumpur in an Airspeed Consul plane in 1st May 1947. 26 years later‚ Malayan Airways‚ which was renamed MSA in 1963‚ split into two: Malaysia Airlines and Singapore Airlines. It is from this moment on that Singapore Airlines commenced its independent operations. Beginning operation with 5 Boeing B707s
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Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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