and Critique on Customer Satisfaction LIU Huiqun1‚ ZHAO Xin2 1. School of Economics‚ Tianjin University of Commerce‚ Tianjin‚ China‚ 300134 2. Department of Economics and Management‚ Dezhou Vocational and Technological College‚ Dezhou‚ China‚ 253000 huiqunliu@tjcu.edu.cn Abstract: The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. In this paper‚
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“CUSTOMER SATISFACTION” - An Experience with Ltd. 1|Page Internship Report on “Customer Satisfaction of Grameen Phone LTD” Submitted to Anahita Ahmed BRAC Business School BRAC University Submitted By Marzana Moslem Mouli ID - 07304087 Dept. –BBS Submission Date 22nd December‚ 2011 2|Page Chapter- 1 Introductory PART 3|Page Transmittal Message December 22‚ 2011 Anahita Ahmed BRAC Business School BRAC University 66 Mohakhali‚Dhaka Subject: Submission
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The marketing programme covers producer planning or merchandising‚ price‚ promotion and distribution. In short‚ modern marketing begins with the customer‚ not with production cost‚ sales‚ technological landmarks and it ends with the customer satisfaction and social well-being. Under the market- driven economy buyer or customer is the boss. Marketing has been viewed as an ongoing or dynamic process involving a set of interacting activities dealing with a market offering by producers to consumers
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Arnthorsson Customer Satisfaction‚ Loyalty‚ and Empowerment 1. Should a company be happy or concerned if most customers are satisfied? Satisfaction of the consumer is one of the main goals for a company to achieve. Customer satisfaction is defined as the feeling that results when an offering meets a consumer’s expectations. Companies around the world are doing many surveys‚ in order to measure the satisfaction of their consumers because the importance of consumer satisfaction is one of the main
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A SUMMER TRAINING REPORT ON SATISFACTION LEVEL OF EMPLOYEES TOWARDS PERFORMANCE APPRAISAL AT HARYANA FOILS LIMITED IN THE PARTIAL FULFILLMENT OF 2YEAR MBA PROGRAMME (Awarded by MDU Rohtak) (SESSION 2009-11) SUBMITTED TO: MAHARSHI DAYANAND UNIVERSITY‚ ROHTAK SUBMITTED BY: Sandeep Aggarwal MBA 3rd Sem ROLL NO: 9093 KEDARNATH AGGARWAL INSTITUTE OF MANAGEMENT (Affiliated to MDU Rohtak) Charkhi Dadri 1 PREFACE The MBA course is well structured and integrated course of business studies. The main
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Emotional Intelligence and Job Satisfaction September 20 2010 - Research from the University of Haifa found that employees with high levels of emotional intelligence are more dedicated and satisfied at work. The study surveyed 809 employees and managers in two public sector organizations and two private companies‚ examining the influence of emotional intelligence on factors such as organizational politics‚ work attitudes‚ formal and informal behavior‚ feelings of justice‚ and burnout. The study
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quality‚ job satisfaction and gender issues in the care work force. NETHERLANDS Hans van Ewijk Harry Hens Gery Lammersen Netherlands Institute of Care and Welfare / NIZW Utrecht September 2002 Index 1. Introduction 2. Quality of services 2.1 Introduction and summary 2.2 Attention for quality systems and the reason of using quality systems 2.3 Quality systems‚ manuals and guidebooks. 2.4 Using quality systems 2.5 What about the increase of quality? 3. Job satisfaction 3.1 Introduction
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puts too much power on the patients. For example‚ if you put Mayo Clinic’s two hospitals in Rochester‚ MN on their regarding Patient Survey answers‚ they score below average than average Minnesota hospitals and national average regarding patient satisfaction categories. Yet‚ Mayo is ranked #1 in US News as far as top hospitals in the nation are concerned. I think the public is not always ready to know what those numbers reflect: ie infection rates‚ length of hospitalization. The last time I saw such
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CUSTOMER SATISFACTION SURVEY OF NEPAL SBI BANK Your responses are anonymous and confidential. 1. Gender 1. Male [ ] 2. Female [ ] 2. Age 1. 30 years and below [ ] 2. 31-40 years [ ] 3. 41-50 years [ ] 4. Over 50years [ ] 3. What is your primary occupation? 1. Business Man [
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of Bank Alfalah Limited‚ Motijheel Branch‚ under the supervision of Mr. Md. Maksudul Haque‚ the head of Customer Service Division. I decided to work in this department and selected the subject of my internship report as “Analysis of the Customer Satisfaction of Bank Alfalah Limited”. I have worked in this department closely during my internship tenure and I firmly believe that‚ this experience will give me an extra edge. 1.2 Background of the Report With growing competition‚ among nationalized
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