THE IMPACT OF MOTIVATION ON JOB SATISFACTION AMONGST EMPLOYEES OF A NATIONAL BROADCASTER XOLANI ENOCH TYILANA SHORT DISSERTATION Submitted in partial fulfilment of the requirements for the degree MAGISTER COMMERCII in BUSINESS MANAGEMENT in the FACULTY OF MANAGEMENT at UNIVERSITY OF JOHANNESBURG STUDY LEADER: PROFESSOR WOLHUTER BACKER OCTOBER 2005 Acknowledgements I dedicate this work to my country South Africa. I also want to express my sincere gratitude to my family
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of customer satisfaction as a performance measure in this case? In general? In the past‚ banks generally would not use customer satisfaction as one of the indicators for the performance evaluation. However‚ customers’ service expectation has become much higher and highly related to the profitability of the bank in the 1990s’. Customers are requesting comprehensive selection of banking products with thorough customer service. Under the trend‚ Citibank added the customer satisfaction as non-financial
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difference between satisfaction and loyalty. Why is loyalty more important? Customer loyalty is unnerving and unswerving; it cannot easily be changed‚ even in the face of remarkably changed situations. Customer satisfaction on the other hand is immensely fickle‚ and can change dramatically‚ even with the slightest of changes in situations. Loyalty is the willingness to make an investment. 2. What is Consumer Benefit Package? Why is it important in understanding satisfaction and loyalty? Consumer
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SOCIAL BEHAVIOR AND PERSONALITY‚ 2008‚ 36(9)‚ 1237-1250 © Society for Personality Research (Inc.) Nepotism‚ Favoritism aNd CroNyism: a study oF their eFFeCts oN job stress aNd job satisFaCtioN iN the baNkiNg iNdustry oF North Cyprus Huseyin ArAsli And MustAfA tuMer Eastern Mediterranean University‚ Gazimagusa‚ North Cyprus Nepotism‚ cronyism and favoritism are unprofessional practices giving preferential treatment to relatives and friends in employment. For this study a survey was carried out
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Customer Satisfaction and Quality Care In this competitive health care environment‚ consumers want and expect better health care services and hospital systems are concerned about maintaining their overall image. There is also attention to ways in which patient satisfaction measurement can be integrated into an overall measure of clinical quality. To begin‚ review the Hospital Consumer Assessment of Health Plans Survey (H.C.A.H.P.S.) available at (http://tinyurl.com/4272s7l). Next‚ visit
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Self-consistency‚ a sense of personal responsibility‚ or self-affirmation can explain dissonance reduction. (Socio-psychological tradition) (Festinger‚ as cited in Griffin‚ 2011) How can we observe “cognitive dissonance” in Marital Satisfaction? In Marital Satisfaction‚ we can observe cognitive dissonance in 3 different areas: Behavioural‚ Mental & Emotional. Behavioural Observation There will be marital stress. They wear ‘masks’ at home and they will feel exhausted as they struggle with
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Employee Satisfaction Survey Analysis The issue of increasing employee turnover has been the subject of concern for ABC International. The human capital department has reported a sharp increase in employee turnover for the past year and it has been decided that the best approach to resolving this matter would be to first conduct a research. A secondary step would be to take completed Exit Interviews for the past three years. Using these two information‚ ABC would be able to analyze and get a
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representatives were overachieving their targets. * Niland decides to review and boost Hunter’s performance. Approaches for increasing Hunter’ Performance. * Job satisfaction * Job performance * Job involvement * Organisational commitment Niland addressed job satisfaction issue by doing the following things: * Sales person represents the company and is the face of the company * Opportunity to help customers and many other people * How his
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questionnaire‚ which should only take a few minutes to fill in. The information you give here will be treated strictly for research purpose. The objective of this questionnaire is to establish a relationship between Company Ethics‚ Employee Job Satisfaction and Employee Performance. Kindly fill in the blank spaces given next to the questions. Encircle the most suitable option where required. NAME: AGE: __________ GENDER: (a) Male (b) Female DEPARTMENT: ______________________ MARTIAL
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INDEX CHAPTER -1 * INTRODUCTION * CUSTOMER SATISFACTION MEASUREMENT * METHODLOGIES * IMPROVING CUSTOMER SATISFACTION * CUSTOMER SATISFACTION SURVEYS * BENEFITS AND CHALLENGES CHAPTER -2 * RESEARCH METHODLOGY * METHODS OF RESEARCH * NEEDS OF THE STUDY * OBJECTIVES OF THE STUDY * LIMITATIONS OF THE STUDY CHAPTER -3 * INDUSTRY PROFILE * COMPANY PROFILE * PRODUCT PROFILE CHAPTER -4 * DATA ANALYSIS * INTERPRETATION CHAPTER -5 *
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