soiled items Skills Enhancement Summer Workshop in Technology and Livelihood W hat is Food and B everage Service A ttendant/W aiter? A FOOD AND BEVERAGE SERVICE ATTENDANT/WAITER is a competent person who provides food and beverage services to guests in hotels‚ motels‚ restaurants‚ clubs‚ canteens‚ resorts and luxury liners. The FBS attendant/waiter should have the knowledge‚ skills‚ and attitudes required to provide food and beverage services to customers in different hospitality industry establishments
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reception and treatment of guests or strangers.” In real life‚ hospitality means showing love towards the guest. A clear understanding of hospitality begins with clarifying terms. Both synonyms and antonyms of the word can help explain the meaning of the word. For example‚ ‘geniality‚’ is synonymous to hospitality. According to Dictionary.com‚ genial means‚ “warmly and pleasantly cheerful; cordial.” When a person simply exudes pleasant friendliness toward his guest‚ the guest would naturally feel at
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the application of computer in the lodging system. A lodging house which operated a computerized system will ensure that the program carries provision for different tariffs‚ locations and individual guest preferences. Details of each room are stored within the memory and as a guest registers the guest list is immediately updated while that particular room is removed from the list of those which are available for letting. Because the system is so accurate‚ there is little chance of two people being
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Manual on Module II Introduction to Hospitality By Authors Mr Murray Mackenzie School of Hotel & Tourism Management The Hong Kong Polytechnic University and Dr Benny Chan Hong Kong Community College The Hong Kong Polytechnic University Consultant Mr Tony Tse School of Hotel & Tourism Management The Hong Kong Polytechnic University Introduction to Hospitality Copyright © The Government of the Hong Kong Special Administrative Region All rights reserved. The copyright
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REPUBLIC OF THE PHILIPPINES SYSTEM TECHNOLOGY INSTITUTE CENTRUM MALL‚ AVILES STREET‚ ORMOC CITY‚ LEYTE ______________________________________________________________________________ NARRATIVE REPORT ON – THE – JOB TRAINING UNDERTAKEN AT THE REGAL BUSINESS PARK HOTEL CEBU CITY PHILIPPINES ______________________________________________________________________________ A REPORT SUBMITTED TO THE FACULTY OF THE HOTEL AND RESTAURANT MANAGEMENT DEPARTMENT SYSTEM TECHNOLOGY INSTITUTE CENTRUM MALL‚ AVILES
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Executive Summary Overview The purpose of the Stonebrook Resort Survey Project (SRSP) is to improve the current guest satisfaction survey process. The scope of the project is to improve the way the guest survey responses are captured‚ stored and tracked. Additionally‚ it will help the Marketing department identify “happy” guests in order to provide these guests with resort promotions. The purposed solution is to install the Survey Management Application (SMA) on hotel computers. This program
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have been competing in this segment more than 25 years with its distinctive individual hotel brands. On the contrary‚ guests want to see one unique brand‚ same quality and service at every hotel that they stay under one corporate brand name. One corporate brand strategy help companies increase their retention rate‚ make multi-cross selling and have loyal repeat buyers. Guests also tend to tie the brand of hotels that they stay before with a corporate brand that they are familiar with. Above
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the brain of the operation. The front office concludes of employees and departments that make the hotel functional. Front office employees‚ such as front desk employees‚ make reservations via phone‚ check-in/check-out guests‚ address all guest questions‚ and suggest activities to guests that are vacationing to the area. The front office also is home to the night auditor‚ a position within the hotel that is extremely important to successfully manage revenue from the previous day. The night auditor collects
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Hotel Business Joker Ling Nowadays‚ Wi-Fi becomes a critical role in Hotel Business. As you know that‚ in today’s digitally connected world‚ all PC’s have Wi-Fi and an estimated 85% of mobile phone also has built in the Wi-Fi. In addition‚ guests in Hotel desire for access to the Internet during their stay continue to be strong. In the following‚ I will briefly describe about the advantage of using Wi-Fi in Hotel Business. First‚ I would like to tell you the advantage of hotel when using
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strangers and guests with distinct differences from every other culture. One of the most hospitable cultures was that of the ancient Greeks‚ exemplified in Homer ’s The Odyssey by both gracious hosts and guests. In Greece and The Odyssey‚ not only was good hospitality etiquette expected‚ but the added pressure that if they didn’t treat their guests with respect the gods would punish them further compelled excellent manners. The Odyssey illustrates the proper etiquette when dealing with guests. In Homer’s
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