Project Management • • • • • Introduction to project management Critical path method (CPM) Crashing Uncertain activity durations Reading: Page 760 – 794 Project • Project: – A special type of process / transformation – A series of related jobs directed toward some major output – Require time and resources – Examples • MS Windows 2000‚ Fund raising‚ Preparation for a private party‚ Building a new airport… The Campus Wedding Reserve Church (1) Church Notice (17) 1 Decorate Church
Premium Project management Critical path method
Service Management Introduction It is considered that the most critical thing for a company is to effectively and efficiently deliver the service to the customers. It does really matter which industry the organization is operating in‚ the features of services have be taken very seriously and in addition to that‚ customers have to be satisfied in order for the organization to grow. It has been argued by numerous scholars that the primary need of the customers in the modern business world is to
Premium Service system Management Customer service
SERVICES MARKETING MANAGEMENT MKT 3125 Module leader: Dr Louise Boulter Evaluating the purpose‚ applications and limitations of a range of service marketing management concepts‚ theories and techniques Done by Skaiste Petkelyte M00412680 Assignment 1 Due 8th of December 2049 words Contents Introduction 3 Service Concept 4 What is Service Concept? 4 Purpose of Service Concept 4 Application of Service Concept 4 Limitations of Service Concept 5 Understanding Customer Types 6 Who is the customer
Premium Service system Management Marketing
Table of Contents Acknowledgements | | 1.0 Introduction 1.1 Executive Summary 1.2 Background Information 1.3 Benefits about the Product/Service | | 2.0 Situation Analysis 2.1 Market Summary 2.1.1 Markets Demographics 2.1.2 Market Needs 2.1.3 Market Trends 2.1.4 Market Growth 2.2 SWOT Analysis 2.3 Competition 2.4 Product Offering 2.5 Keys To Success 2.6 Critical Issues | | 3.0 Marketing Strategy 3.1 Mission 3.2
Premium Marketing
Levendary Café was born as a small soup‚ salad and sandwich restaurant. Under the direction of former CEO Howard Leventhal‚ who stood behind Levendary’s vision of “delighting the customer”‚ the restaurant was transformed into a multi-billion dollar firm comprised of 3‚500 cafés nationwide. Leventhal stated that “Its wholesome soups‚ salads‚ and sandwiches using high quality ingredients‚ and a commitment to service in a comfortable‚ friendly‚ environment distinguished Levendary Café from other quick
Premium China Porter five forces analysis Chinese language
Factor Rating (Facility Location) Example-01 A manufacturer of garments is actively considering five alternative locations for setting up its factory. The locations vary in terms of their advantages to the firm. Hence‚ the firm requires a method of identifying the most appropriate location. Based on a survey of its senior executives‚ the firm has arrived at six factors to be considered for final site selection. The rating of each factor on a scale of 1 to 100 provides this information. Further
Premium Harshad number
BX2062: Operations Management Singapore Campus‚ Study Period 52‚ 2011 Case study Assignment Lecturer-in-charge: Aung Kyaw Oo Students’ Names: Li Ting (12530089) Liu Ting (12529934) Zeng Ying (12516660) Ma Wenqian (12530023) Wang Xiaodan ( 12528918) Table of Contents I. Background to UPS …………………………..………………………………….….……. 3. II. Recent history and evolution of logistics ……………………………….…….. 4. a. Include information on significant milestones in logistics maturity
Premium Logistics United Parcel Service Management
AUTO SERVICE MANAGEMENT General Manager The automotive dealership General Manager ensures the profitability of the dealership by overseeing the various departments which include variable operations (sales & financing)‚ fixed operations (service & parts)‚ and the business office (accounting & administration). Duties of the general manager include‚ but certainly not limited to‚ planning‚ motivating and coordinating the dealership’s management through leadership and solid business practices
Premium Management Job description
1. Why should one study operations management? Operations Management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. • Operations Management is one of the three major functions of any organization‚ and it is generally related to all the other business functions. All organizations market (sell)‚ finance (account)‚ and produce (operate)‚ and it is important to know how the Operations Management activity functions. Therefore‚ we study
Premium Management Productivity
progressive organizations are adopting best practices in IM/IT service management‚ while many IM/IT departments continue to rely on informal‚ “seat of the pants‚ “ error-prone processes. This leads to reactive “fire fighting” operating norms within IM/IT departments‚ when formal‚ proactive approaches would be more effective. Recent studies suggest that one of the most accurate indicators of IM/IT departmental effectiveness in delivering quality services is the percentage of unplanned work in which the departments
Premium Management Learning German language