201 Introduction to communication in Health and Social care Outcome 1 1. Identify reasons why people communicate. A. People communicate in order to express themselves; their needs‚ wants‚ ideas‚ likes and dislikes etc. People also communicate for social reasons; talking to friends/family‚ or to express emotions such as anger‚ pain‚ frustration‚ happiness excitement etc. Communication is used to pass informtion on to other parties‚ so knowladge of a subject/person can be improved
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Unit SHC 21 – Introduction to communicating in Health‚ Social Care or Childrens and Young Peoples settings. Understand why communication is important in the work setting. 1.1 People communicate to express needs and feelings‚ to ask questions‚ to build relationships‚ socialize and share experiences. 1.2 Effective communication effects all aspects of my own work‚supports the development of my own knowledge and skills‚ prevents misunderstanding‚ helps to build trust and supports the development
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Pia George NVQ Health and Social Care Unit 2: Engage in Personal Development in Health and Social Care Settings 1.1 & 1.2 My job requires that I am personally responsible to uphold the statement of values in all areas of my work. I have to provide emotional and educational support and demonstrate a caring attitude towards others which is based on respect dignity and equality. I plan organise and implement activities within my service‚ following risk assessments. I‚ as with any member of
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myself or another care worker moves or supports the weight of a resident‚ we are manually handling that person. Unsafe moving and handling techniques can result in injury to either the care worker or the person we are assisting to move. [ According to Health and Safety Executive statistics‚ almost 50 per cent of all accidents reported each year from
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Module 1 Communication‚ Confidentiality and Data Handling Why is communication important in your work setting? Communication is very important because you need to give and receive information and instructions‚ you need to understand and be understood‚ to share opinions‚ knowledge‚ feelings and emotions and to give encouragement and show others they are valued. Communication is an essential tool we use as a carer‚ it is a basic requirement of my job role to communicate with staff‚ family
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nvq 2 3.1 When responding to a complaint you must be polite‚ apologise when needed‚ respond to the complaint as quickly as you can‚ if it is a written complaint make sure that the response is understood‚ inform the manager if needed and also ensure that the subject matter is being resolved correctly and inform the person that complaint that everything is being dealt with. 3.2 The Complaints policy is a recorded and documented procedure that is available to everyone‚ the complainant is listened
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Understanding the role of the social care worker Question Booklet Task A- Short answer questions Ai Explain three differences between a working relationship and a personal relationship. * Socialising *Not discussing residents with others outside of the work place *Physical contact Aii Give two examples of different working relationships in an adult social care setting. * Carer/ Residents *Carer/ Senior- Manager AiiI Explain why it is important that social care workers in partnership with
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Task 2 Scenario As a manager of a health and social care organization i would like to present to you the effectiveness of the service when supporting people through significant life event. 1. Providing the right care and support * Rehabilitation and early supported discharge An element of the national stroke strategy is the implementation of early supported discharge (ESD). ESD provides a greater proportion of rehabilitation in the community rather than in hospital. It is not suitable
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my self down. Key Skills q Fast learner who is able to perform skills quickly to a high standard q Good time keeping and attendance q Knowledge of health and safety issues in the workplace q A practical and active individual who enjoys problem solving and logical thinking Work Experience Lotus Press ltd Poole‚ Dorset Apprentice- NVQ 3 Print Litho Graphic December 2008 – 7th September 2010 q Learning all machinery‚ and producing the finished product q Basic graphic design
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Task B Your work role * Bi – Describe the terms and condition of your employment as set out in your contract of employment or employment agreement. JOB DESCRIPTION AND STATEMENT OF WHAT EMPLOYER’S EXPECT ON THEIR STAFF. MUST BE READ BY THE STAFF AND FOLLOW THE POLICY AND PROCEDURE OF THE HOME. TO ATTEND ALL THE TRAININGS NECCESSARY FOR THE JOB * Bii – Describe the information which needs to be shown on your pay slip/statement TAXCODE‚ JOB TITLE‚ EMPLOYEES NAME‚ EMPLOYER’S NAME‚ DATE
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