LEVELS OF MOTIVATION AND MORAL DEVELOPMENT AS THEY AFFECT REAL‚ INTENDED CHANGE.¡¨ LEADERS: HERB KELLEHER ¡V CHAIRMAN‚ SOUTHWEST AIRLINES BILL GATES ¡V FOUNDER OF MICROSOFT HERB KELLEHER NATIONALITY: American BORN: March 12‚ 1931‚ in Camden‚ New Jersey EDUCATION: Wesleyan University B.A 1953 New York University LL.B. 1956 FAMILY: Son of Harry Kelleher (General Manager at Campbell¡¦s Soup Factory) & Ruth Moore
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Kelleher at Southwest Airlines “You shouldn’t get too heady about anything‚ because the greatest thing you do is not big in the universe. It’s not saying it doesn’t matter. It matters all the more. You’re fighting against nothingness. But you don’t give up. Therein lies the heroism.” -Kelleher (p.156) Although many have a great respect for Southwest Airlines and their disciplined business decisions. I have a greater respect for their “family like” environment and how they encourage their
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Southwest Airlines corporate philosophy can be credited to one of the founders Herb Kelleher. It is an airline company with a unique culture “goofiness”‚ which keeps the morale of its employees high (Smith‚ 2004)‚ and is a company that welcomes fun‚ dedication‚ and effort. Southwest believes that a happy employee will create a happy customer‚ and will create loyal customers. Mr. Kelleher effectively implemented its style‚ culture and emphasis on quality in the daily actives at Southwest (Smith
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What are the key elements of Southwest’s culture? Is Southwest a strong culture company? Why or why not? What problems do you foresee that Gary Kelly has in sustaining the culture now that Herb Kelleher‚ the company’s spiritual leader‚ has departed? There are four elements as keys to southwest’s culture: Hire great people‚ treat them like family - when you treat them right‚ then they will treat the customers right. Care for our customers warmly and personally like they’re gusts in our home
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identify major threats and opportunities in their competitors‚ and assess how Southwest could improve and capitalize on markets where their competition failed. And the final significant success factor was the company’s cost structure. Former CEO‚ Herb Kelleher‚ was a prime example of how Southwest fostered a healthy internal environment. He interacted with customers and employees‚ promoted company parties and understood that the firm was only as strong as its employees. Employee satisfaction was crucial
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A culture is a set of values that are adopted by people who co-habit any place. It consists of shared traits and lifestyles. Within an organization‚ culture refers to values and norms that are prevalent throughout the workplace and amongst the employees. This includes their mannerisms‚ attitudes‚ and work ethic. Culture within an organization exerts control over the behavior of people. Growth and success of a company depends largely on the type of culture which is prevalent within an organization
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References: Bovier‚ C. (1993)‚ “Teamwork‚ the heart of an airline”‚ Training‚ June‚ pp Bruce‚ A. (1997)‚ “Southwest: back to the FUNdamentals”‚ HR Focus‚ March‚ Vol. 74 No. 3‚ p. 11. Chakravarty‚ S.N. (1991)‚ “Hit ‘em hardest with the mostest”‚ Forbes‚ September 16‚ Vol George‚ J.M. and
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and chairman Herb Kelleher. Herb was born in New Jersey in 1931 and acquired his J.D. from New York University in 1956. A decade later‚ over drinks with a client and charter airline owner by the name of Rollin King‚ Air Southwest Company was conceived on the back of a cocktail napkin. It was a revolutionary idea that would provide affordable air travel to commuters between Texas’ three largest cities. Air Southwest was incorporated a year later and renamed Southwest Airlines. Kelleher and King planned
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profitable throughout that period. This amazing and continued success is attributed to its great leader Herb Kelleher. He has been a very successful leader who knows the employees and marketplace well and can effectively take action for the success of the organization. He applies flexibly to the growth and innovation arena‚ which has given him‚ guaranteed success. Best CEO - Herbert Kelleher is called as one of the best CEOs by Fortune magazine in USA. Under his leadership‚ South West Airlines
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which one is applied to Herb Kelleher and how The visionary leadership describes a leader who brings to the situation a clear and compelling sense of the future and an understanding of how to get there. The servant leadership is follower-centered and committed to helping others in their works. Herb Kelleher‚ the cofounder and former CEO of Southwest Airlines‚ is a leader that combined the visionary and servant leadership traits together. As a leader of the company‚ Kelleher made a clear vision as
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