A study of customer perception of CRM initiatives in the Indian Banking Sector Vanisha Oogarah-Hanuman Lecturer Faculty of Law and Management University of Mauritius Sharmila Pudaruth Lecturer Faculty of Law and Management University of Mauritius Vinod Kumar Research Scholar Department of Management Studies School of Management Pondicherry University Victor Anandkumar Reader Department of Management Studies School of Management Pondicherry University ABSTRACT Purpose: To investigate the front-end
Premium Marketing Bank Customer relationship management
methodology 4) Blake left the job before it was completed a. did not provide proper training and support after implementation b. did not communicate with his replacement one he was gone c. had no follow up with the GM or functional managers of Royal Hotel Recommendations 1) FC&C made a number of mistakes at the management level that contributed to the failure of this system. First‚ it sent an intern‚ by himself‚ on his first project. It is unreasonable to think that Blake‚ after only two weeks
Premium Hotel Maintenance Understanding
HRM 400-100 HUMAN RESOURCE MANAGEMENT FALL 2012 PROFESSOR: DR. DENNIS KRIPP HOTEL PARIS CASE PAPER #1 The Question is: How can we create an efficient human resource management system that can help the Hotel Paris achieve its strategic plans and goals? In order to achieve its strategic plans and goals‚ there are some basic HR strategy processes that Hotel Paris pursue. First of all I’d like to summarize the hierarchy of links among the hotel’s HR practices‚ necessary workforce competencies
Premium Human resource management Strategic planning Strategic management
From the description of the case study‚ it seems that the reason lead the Portman Hotel to this terrible situation was that their HR policies were inconsistent with its strategies. The Portman Hotel’s philosophy is that if they want their customers treated better‚ they must treat each other better. They also think the Portman Hotel is a place where they can make their employees feel satisfied with their jobs. Their jobs will be fun and they will fulfill their expectations. The employees will have
Premium Hotel Full-time Hotels
Initiatives The use of Customer Relationship Management (CRM) in banking has gained importance with the aggressive strategies for customer acquisition and retention being employed by banks in today’s competitive milieu. This has resulted in the adoption of various CRM initiatives by these banks to enable them achieve their objectives. The steps that banks follow in implementing Customer Relationship Management (CRM) are: Identifying CRM initiatives with reference to the objectives to be attained
Premium Bank Customer relationship management Customer service
Hilton Worldwide in Travel and Tourism - World June 2010 Scope of the Report Travel & Tourism: Hilton © Euromonitor International Scope • This global company briefing forms part of the wider travel and tourism research that covers the following categories: Travel and Tourism Travel retail Tourist attractions Health and wellness tourism Tourism flows and spending Travel accommodation Transportation Car rental Disclaimer Much of the information in this briefing is
Premium Hotel chains Hotel Hilton Worldwide
amount of loss that the hotel will experience as a result of damage to its goodwill is uncertain and rely more on speculative figures. In addition‚ as we previously saw‚ children cannot be held negligent for their actions the same way as adults. Despite the fact that the children were left unattended‚ Martha Merriweather’s parents could not forecast that Martha and the other children would go play on the balcony. Moreover‚ in the crowded and hectic environment of the hotel‚ it is not reasonable to
Premium Play Learning Playground
Social media strategy – Hotel Hilton The Hague Table of Content: Social media Trends 2012 - 2013 Page 5 Which Social Medium Channels To Use Page 5 Target Group Of Hilton The Hague Page 6 Type of Content Shared Page 6 Part 1 Face book 1.1. Description of face book Page 7 1.2. Objective Face book Page 7 1.3 Strategy/Frequency/Guidelines Page 7 1.4. How to start Page 7 1.5. How to improve Face book Page 8 1.5.who to add and why to add
Free Facebook Twitter Social network service
Contrast the differences of force used by the police in carrying out their duties to include reasonable force legitimate force and excessive force. Explain the Supreme Court standard of the ultimate seizure‚ “i.e. deadly force as determined in the case of Tennessee v. Garner Compare the use of “Miranda Warnings” when questioning suspects who are in police custody with those who are not in police custody. Determine when a statement made is inadmissible in court. Week 5 Describe the dual court system
Premium Police Court Criminal law
The five functions of CRM are sales‚ marketing‚ support‚ finance and executive. Some examples that would fall in the sales category would be lead/prospect generation‚ qualification‚ distribution‚ tracking‚ analysis‚ reporting‚ meeting planning‚ proposal generation and support‚ and competitive analysis. Some examples of marketing would be campaign management‚ literature fulfillment‚ marketing penetration and segmentation‚ event planning‚ analysis & reporting‚ database marketing‚ list management‚
Premium Customer relationship management