Chapter 8: Project Quality Management Learning Objectives 2 Understand the importance of project quality management for information technology products and services Define project quality management and understand how quality relates to various aspects of information technology projects Describe quality planning and its relationship to project scope management Discuss the importance of quality assurance Explain the main outputs of the quality control process The Importance
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IMPLEMENTATION OF TOTAL QUALITY MANANGEMENT IN VODAFONE TELECOMMUNICATION COMPANY TABLE OF CONTENT 1. INTRODUCTION TO TQM 2. NEEDS OF TQM 3. IMPLEMENTATION OF TQM BY VODAFONE A. INTRODUCTION TO THE COMPANY B. CHARACTERISTICS C. ADVANTAGES D. PROBLEMS 4. CHANGES IN ORGANIZATION 5. ROLE OF TOP MANAGEMENT 6. MEASURING THE PROGRESS 7. FUNCTIONS PROVIDED BY THE TQM CONSULTANT 8. OPERATIONS 9. EMPOWERING/ MOTIVATING
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Project Quality Management CHAPTER 8 DISCUSSION QUESTIONS Q1. Discuss some of the examples of poor quality in information technology projects presented in the “What Went Wrong?” section. Could most of these problems have been avoided? Why do you think there are so many examples of poor quality in information technology projects? Answer: Many of these problems could be avoided by performing better quality management. One problem is that software and hardware is hitting the market too fast‚ so
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CHAPTER 11 SIX SIGMA AND PROCESS IMPROVEMENT TRUE/FALSE QUESTIONS 1. In Six Sigma‚ a problem is defined as a deviation between what should be happening and what actually is happening that is important enough to need correcting. Answer: T AACSB: Analytic Skills 2. Half the tolerance is equal to the distance from the target to the upper specification limit. Answer: T AACSB: Analytic Skills 3. A change in the quality level from 3-sigma to 4-sigma represents
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QUALITY CIRCLES IN MANAGEMENT INTRODUCTION: Ensuring quality is a big challenge among companies especially the start-ups. One way to achieve quality standards is to motivate employees to focus more on quality as it improves profit ‚improves quality and saves time‚ Thus companies came up with the concept that Participative methods in the workplace are one way to improve both the work environment for employees and productivity and quality for the company .This has lead to the evolution
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The QC 7 Tools (seven QC tools) are the most popular tools‚ which are being used by quality conscious companies throughout the world for improvement of quality of products and processes. They form the fundamental foundation for all problem solving and quality control activities and are also an important element of Lean Manufacturing. They are used to analyze the production process‚ identify the major problems‚ control fluctuations of product quality‚ and provide solutions to avoid future defects
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Case of study of executive holloware INTRODUCTION: This document contains the case of study of Executive Holloware (EH)‚ a company that manufactures products that aimed at the top end of market with a commanded high price. The most important product was the handmade silver-plated tea sets. In the following pages‚ a definition and specification of quality is presented and why it is important for the company. It is also mention the main causes of the problems in the case of study‚ the measure of
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6/21/2013 TOPICS TOTAL QUALITY MANAGEMENT 1. 2. 3. 4. 5. 6. Introduction to Quality (Prelim) Total Quality Management – Principles and Practices (Prelim) Total Quality Management – Tools and Techniques (Midterm) Fundamentals of Statistics (Midterm) Control Charts for Variables (Finals) Control Charts for Attributes (Finals) Chapter 1: Introduction to Quality Quality Reference book: Quality Control 8th Edition by Dale H. Besterfield. Pearson Prentice Hall. 2009 The ability of
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Evaluate the alternatives Develop De elop an action plan Implement Follow up Thammasat Business School QC Circle Stratification Small Group Activities Flowchart & Graph TPM Group G Check sheet Pareto and 80/20 rules Histogram Control Charts Cause-and-effect diagram Scatter diagram: C S tt di Correlation analysis l ti l i Stratification S ifi i Data Collection ll Stratification For comparison purpose By material: supplier‚ purchase date time
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Detail the Implementation Plan In detail the implementation plan will be identified as a quality management system to progress the organization and to be able to show constant enhancement in production. Team A will summarize the necessities for our selected management system. Following our discussion the quality management system‚ will move forward into the benefit factor of the selected system. In order for this project to succeed we must show an optimistic advantage and make it worthy.
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