TOTAL QUALITY MANAGEMENT Quality -is the ability of a product or service to consistently meet or exceed customer expectations. Though quality is an abstract perception‚ it has a quantitative measure. Q= (P / E ) ‚ where Q=quality‚ P= performance (as measured by the Manufacturer)‚ and E = expectations (of the customer). Total quality management -is a management system for a customer focused organization that involves all employees in continual improvement of all aspects of the organization
Premium Total quality management Quality management Management
ADVANCED QUALITY SYSTEMS (AQS) The Boeing Company D1-9000 D1-9000 is the Boeing Company document that addresses their internal and supplier quality system and the approach to continuous improvement. D1-9000 establishes the following requirements for Boeing and their suppliers: Basic Quality System Advanced Quality System (AQS) AQS Tools Supplier Quality Rating Basic Quality System Requirements Boeing and their suppliers are to establish and maintain written procedures and flow charts
Premium Quality control Management Control chart
Week 2: Exercises and Homework Problems 1. Of the adult U.S. population‚ 36% has an allergy. A sample of 1200 randomly selected adults resulted in 33.2% reporting an allergy. a. Describe the population. b. What is the sample? c. Describe the variable. d. Identify the statistic and give its value. e. Identify the parameter and give its value. 2. (HWK) A drug manufacturer is interested in the proportion of persons who
Premium Standard deviation Arithmetic mean
| | |2.0 |Quality Tools & Processes | | |2.1* |Cause & Effect /Fishbone Diagram |
Premium Flowchart Ishikawa diagram Process management
QUESTION 1 Quality is primarily related to satisfaction viewpoint of Customer Manufacturer Service provider General public all of above -------------------------------------------------------------------------------- QUESTION 2 BPR stands for Business Process Restructuring Business Process Redefining Business Process Reengineering all of the above none of the above --------------------------------------------------------------------------------
Premium Six Sigma Sampling Business process
6‚ Pareto charts‚ histograms and run charts were created to identify trends in the efficiency of film production of Polaroid. Specifically‚ Exhibit 3 represents base-line data collected at the beginning of Project Greenlight and is used to set the mean and values of the centerline for finger height and pod weight. The mean of the centerline data in Exhibit 3 is as follows: Descriptive Statistics for Centerline Data Pod Weight Finger Height Mean 2.80 2.06 Standard Deviation .02 .13 Pareto Chart
Premium Control chart Quality control Arithmetic mean
EXAM http://www.finalexamguideline.com/MGT-350-FINAL-EXAM-4-50.htm 1. Critical thinking may be stored for use in future decision making. Examples of mechanisms used to “store” critical thinking for future programmed decisions include A. a Pareto Chart B. a Stakeholder Analysis C. a SWOT Analysis D. a regression analysis E. a troubleshooting decision tree 2. When facing a critical decision‚ a manager should use critical thinking in order to ______ uncertainty A. eliminate
Premium Decision making Critical thinking Problem solving
A good process is supposed to have short cycle time. In general‚ work-in-process inventory is large for a process layout‚ and small for a product layout. Which of the following characteristics is not associated with a product layout? Highly skilled workers. which of the following characteristics is not usually associated with batch production? stable‚ predictable demand.Which of the following is not considered a major process type? Fabrication An advantage of a make-to-stock process is which of
Premium Process management Quality assurance Quality control
prescription. The SIPOC method will help show the suppliers‚ inputs‚ processes‚ outputs and customers. Run‚ control chart and Histogram chart would be advisable to record data to verify any trends in the process to help resolve any problems such as equipment malfunctioning or an employee making mistakes and etc. Tools that will help resolve common-cause variation would be the Pareto chart‚ Statistical Inference and Stratification charts. By using these charts will help isolate the problem further. Lastly
Premium Pharmacy Root cause analysis Pharmacist
Section 1-2 Ex. 26 Surgery vs. Splints – A study compared surgery and splinting for subjects suffering from carpal tunnel syndrome. It was found that among 73 patients treated with surgery‚ there was a 92% success rate. Among 83 patients treated with splints‚ there was a 72% success rate. Calculations using these results showed that if there really is no difference in success rates between surgery and splints‚ then there is about a 1 in 1000 chance of getting success rates like the one obtained
Premium Carpal tunnel syndrome Frequency distribution Simple random sample