learned lots of knowledge by doing my assigned task. I was assigned in Concierge Department‚ in Concierge Department we are responsible in taking care of the baggage and other things of our guest. In 38 days of staying and having an OJT in Mariott Hotel and Resorts‚ I learned the importance of great impression. Because in our industry which is the Tourism Industry‚ our impression to our guest is very important. Just “show simple smile‚ be friendly and approachable with them it will give a good impact
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commercial banks‚ from both the public and private sectors‚ three insurance companies and Investment Corporation of Bangladesh (ICB). The Board of Directors of IIDFC consists of senior bankers‚ successful entrepreneurs and seasoned administrators. The management of IIDFC consists of highly qualified‚ experienced and motivated professionals. Industrial and Infrastructure Development Finance Company Limited (IIDFCL) was incorporated in Bangladesh on December 19‚ 2000 as a public limited company. The Company
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business enterprises‚ schools‚ hospitals‚ government and non government services. However‚ some of them are still using manual system. In this regard‚ we acknowledge the value of computerized system. As of today’s generation‚ there are already many hotel existing. One of which is D’ Budgetel that serves private rooms and dormitory type. It is
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strategies are trend to have higher labor productivity‚ especially in some organizations which require heavy capital (Koch & McGrath 1996‚ 335-354). Therefore‚ Shangri-La have extensive training program to enhance service quality in this upper class hotel. Quality service is the competitive advantage of Shangri-La. It provides training to lead loyal employees to provide the excellent service to all customers. Employee is intangible resource‚ it is difficult and costly to imitate. Therefore‚ it helps
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Perceptions of Restaurant Cleanliness: A Cross Cultural Study By Seung Ah Yoo Thesis submitted to the faculty of the Virginia Polytechnic Institute and State University in partial fulfillment of the requirement for the degree of Master of Science In Hospitality and Tourism Management Suzanne K. Murrmann‚ Chair BeomCheol (Peter) Kim Manisha Singal July 9‚ 2012 Blacksburg‚ Virginia Keywords: Service Quality‚ Restaurant Cleanliness‚ Culture Customer Perceptions of Restaurant Cleanliness:
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CHAPTER 1 1. Introduction Today‚ in the restaurant industry. You need to have a Technology that you restaurant can give much attraction and convience to the costumer. The technologies that will help you provide excellent customer service also need to help you more effectively manage costs‚ production‚ and employees. RMS Restaurant Management Systems are the crucial technology components that enable a single outlet or enterprise to better serve its customers and aid employees with food and beverage
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MSc International Hospitality Management RESTAURANTS CONTEXTULALISING HOSPITALITY AND TOURISM LECTURER: - DR. HADYN INGRAM SUBMITTED BY:- HASSAN ALI KHAN L0267KRKR1012 TABLE OF CONTENTS S.NO. CONTENTS PAGES 1.0 Introduction 03 2.0 Literature Review 04 2.1 The CHAMPS model 05 2.2 The RATER model 07 3.0 Analysis and Research findings 08 4.0 Weaknesses
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8 2.0 Literature review 8 2.1 understanding of Hotel Management Reservation System 8 2.2. Role of Hotel Management Reservation System 9 2.2.1. Types of Hotel management reservation System 9 Hotel Transaction Processing Systems 9 • A Hotel Management Information Systems 10 • Decision Support Systems 10 • Integrated Information Systems 11 • Office Management Systems 11 • Executive Management Systems 12 2.2.2. Overview of Hotel Management Reservation System 12 • Reduce cost 13 • Secure
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1. Facility.------------------------ Springfield Hospital Center 2. Supervisor--------------------- Deborah Lombardi 3. Date and hour of fieldwork—4/14/2011‚ 4/21/2011‚ 4/28/2011‚ ----24hrs total 4. Do you believe you had worthwhile experience at this facility? Yes—X—No— Comments: It was an exciting visit‚ I was able to meet with different group of people‚ they all performed different activities for the clients. Some of the clients fully participated as others did not. I learned a real life
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HOSPITALITY INDUSTRY AND CUSTOMER RELATIONSHIP MANAGEMENT: The hospitality industry is a broad category of fields within the service industry that includes lodging‚ restaurants‚ event planning‚ theme parks‚ transportation‚ cruise line‚ and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. “CRM”‚ or Customer Relationship Management‚ is one of the most important topics in
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