WHAT EFFECTIVE MANAGERS REALLY DO (KOTTER‚ 1982) 11 12 1 2 10 9 3 8 4 7 6 5 MBA Public Governance 4 Management & Organization Dynamics Hugo Hendriks April 2004 Nijenrode University Management & Organization Dynamics April 9‚ 2004 What effective managers really do (Kotter‚ 1982)1 This paper is part of my exam of Management & Organization Dynamics at Nijenrode University. This paper starts with a summary of Kotters 1982 article What effective managers really do ‚ by an experimental
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1 Introduction “Job satisfaction does not seem to reduce absence‚ turnover and perhaps accident rates”. -Robert L. Kahn “Job satisfaction is a general attitude towards one’s job: the difference between the amount of reward workers receive and the amount they believe they should receive.” -P. Robbins Job satisfaction defines as “The amount of over all positive affect (or feeling) that individuals have toward their jobs.” -Hugh J. Arnold and Daniel C. Feldman “Job satisfaction is the amount of pleasure
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person is NOT your customer; he is a buyer. A true customer is grown over time. The satisfaction a customer gets from the consumption of an organization’s product or service pre-empts his or her subsequent decisions on the same products and services. According to Hansemark and Albinsson (2004)‚ “satisfaction is an overall customer attitude towards a service provider‚ or an emotional reaction to the difference between what customers anticipate and what they receive‚ regarding the fulfilment of some
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When it comes to a job that I will like to do in the future‚ I would like to choose teaching‚ which is considered one of the best jobs in the world. There are lots of children all over the world can not go to school simply due to the lack of teachers. Several months ago‚ I watched a TV program showing that teachers were badly needed in many parts of our world‚ places like western parts of China‚ Southeast Asia‚ and Africa. It also broadcasted the stories of a couple from the United States who
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of Emotions on Job Satisfaction and Commitment in the Workplace The workplace is an environment filled with all kinds of people and personalities that come together and work for a common goal. Since it is rare that two people will have the same personality types‚ workers will always have different ways to solving problems and finding methods to complete tasks. Whether workers express how they are feeling openly or keep to themselves‚ emotions have an effect on job satisfaction and commitment
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conducted an empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial
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of school would become a CEO of a company‚ but Steve Jobs defied those odds (“Steve Jobs”). In fact‚ as a child‚ “Jobs showed a proficiency in electronics and a thirst for education” (“Steve Jobs”). Due to his willingness to learn and his rigorous work ethic‚ Jobs was on track to become a very successful businessman. Jobs chose to drop out of college because he acknowledged his self-worth and wanted to change the world. Not only was Steve Jobs an iconic figure who started one of the most prestigious
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EMPLOYMENT TRENDS AND JOB SATISFACTION IN THE OIL AND GAS INDUSTRY: THE EFFECT OF CORPORATION SIZE Abstract The popular press has recently reported that the oil industry is entering an evolutionary phase withseveral potentially long-term trends beginning to emerge. The authors present a review oftheoretically relevant work relating to these trends and a study examining the expected effectsthese trends might have on the employment environment in the oil and gas industry. The study was conducted
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03/18/13 How do Pharmaceutical Company Practices Impact What Medications We Take? These days there’s a pill for everything‚ even things that don’t really need to be fixed‚ or could be treated through other healthier means and with fewer side effects. The influences of the pharmaceutical industry are to a large degree dictating what medications we take and the cost of those medications. There are many things that may influence an individual’s decisions. There’s no doubt that the giving of gifts
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WHY DO YOU WANT THIS JOB? “I am certain that I can make an impact and bring benefit to the company and to myself. This job would allow me to use my proven skills to bring great value to this company( specific example of how your skills bring value! ). I applied for this job since it matches my skills and abilities‚ my previous experience and positions. This job is a logical step forward for me and if I was appointed then I feel you would not be disappointed.” WHY DO YOU WANT THIS JOB?
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