between total quality management (TQM) practices and innovation performance in the Vietnamese industry context. Design/methodology/approach – The method of confirmatory factor analysis was applied to refine TQM and innovation scales for empirical analysis in Vietnam. The structural equation modelling method was applied to test the theoretical models. Findings – This study confirms the results of previous studies that considered TQM as a set of practices. It confirms that TQM – considered as a set of practices
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article emphasis on TQM in Education. TQM is a philosophy and system for continuously improving the services and/or products offered to customers(Ron Fitzgerald‚2004). Now that the technologies of transportation and communication have replaced national economic systems with a global economy‚ nations and businesses that do not practice TQM can become globally non-competitive rather rapidly. This march towards non-competitiveness can be avoided if citizens are helped to become TQM practitioners. Therefore
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1. Executive Summary: Toyota Motor Corporation is the leading global automobile manufacturer operating in more than 140 countries and boasted sales of 9.75 Million vehicles during 2012 compared to key rival General Motors at 9.29 million vehicles (Dawson‚ 2013). Toyota’s consistent delivery of superior quality‚ reliability and durability has been cited as the key success factors behind their ascension to global leadership in 2008 (Feng‚ 2010; Takeuchi‚ Osno and Shimizu‚ 2008). (Spear‚ 2004) postulates
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Conclusion V. Sources INTRODUCTION “For seven years the Ford Motor Company sold cars in which it knew hundreds of people would needlessly burn to death.” Mark Dowie‚ Author of Pinto Madness (8) One of the biggest automotive news stories in the latter part of the 1970’s dealt with tales of exploding Ford Pintos and the considerable awards civil court juries were presenting to victims of accidents involving the cars. Ford produced the Pinto automobile from 1971 to 1980. Initially the
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ABSTRACT Since 1980’s‚ the competition between enterprises has become the one between supply chains. Therefore‚ the implementation of total quality management (TQM) in supply chain system but not only in enterprise has become an exquisite premise for the survival of enterprise. This paper discussed the application of the eight modern TQM principles of ISO9000 in supply chain quality management‚ namely customer focus‚ leadership‚ involvement of people‚ process management‚ system management‚ continual
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IMPACT OF GLOBAZIATION AND COMPETITION ON TQM You cannot manage what you cannot measure. This is very true in today’s dynamic & competitive globalize environment. The business leaders face immense pressure in today’s turbulent competitive environment that’s move forward by globalisation‚ macro-environment factors and advanced technological growth of internet. The strong market forces within this competitive environment have developed global customers who are more aware of changes in the global
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Ford Motor Company Gregory Hilgendorf STRATEGIC MARKETING BUS-7450 Dr Meyer. Abstract This paper discusses the Ford Motor Company‚ the mission‚ and keys to their success. In addition‚ there will be discussions centered on the current company’s market summary. This paper will examine Ford Motor Company’s SWOT analysis‚ the company’s strengthens‚ weakness‚ opportunities‚ and threats. In addition‚ this would also look at the automotive driving forces‚ that make it alluring for firms to
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IMPLEMENT CUSOMER SERVICE STANDARDS Section-1 Introduction-As a leading financial services organization Zurich has a diverse range of businesses and a wide variety of customers. However‚ one of the things all our businesses have in common is confident and talented people who deliver the best products‚ service andsupport.Zurich provides an excellent platform for those who want to succeed and gives recognition. One approach to business is to develop a product and then look for customers. This
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organization’s success depends on how many customers it has‚how much they buy‚ and how often they buy.Customers that are satisfied will increase in number‚ buy more‚ and buy more frequently.Customer satisfaction is not an objective statistics but more of a feeling or attitude. If customers are happy with a product or a service they have purchased they will pay their bills promptly‚ which greatly improves cash flow-the lifeblood of any organization.Many companies approach customer satisfaction in
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Introduction Ford Motor Company is the second largest industrial corporation in the world‚ employing 370‚000 people in 200 countries across the world with revenue over $144 billion. The auto industry has become very competitive on a global level‚ forcing automobile companies to cut costs and stay competitive. In trying to remain competitive‚ Ford introduced a plan called Ford 2000. This was done to cut costs‚ streamline the organization and processes globally‚ and increase economies of scale
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