tqm case study

Total Quality Management in Global Education System:
Concept, Application & Implementation

Mr. Bahavesh Vanapriya*
Mr.Jayesh M Dodhiya** [e-mail] [e-mail]
09825356030
9825347040
Abstract:
According to Chanakya , “Pralay aur Nirman ek Teacher ki god me palte he.” Teacher has many responsibilities toward society. And today in globally knowledge and technological economy, teacher must adopt new technology and method of teaching in favor of all over development of the student and society as a whole. This article emphasis on TQM in Education. TQM is a philosophy and system for continuously improving the services and/or products offered to customers(Ron Fitzgerald,2004). Now that the technologies of transportation and communication have replaced national economic systems with a global economy, nations and businesses that do not practice TQM can become globally non-competitive rather rapidly. This march towards non-competitiveness can be avoided if citizens are helped to become TQM practitioners. Therefore, the potential benefits of TQM in a school, district or college are very clear:
1. TQM can help a school or college provide better service to its primary customers--students and employers.
2. The continuous improvement focus of TQM is a fundamental way of fulfilling the accountability requirements common to educational reform.
3. Operating a no-fear TQM system with a focus on continuous growth and improvement offers more excitement and challenge to students and teachers than a "good-enough" learning environment can provide. Therefore, the climate for learning is improved.
This paper presents barriers to applying TQM in the classroom, reviews innovative ways in which select community colleges are introducing TQM principles and practices into the classroom, and discusses the role of administrators in facilitating TQM through the faculty evaluation process.
Keyword: Total Quality Management, classroom assessment

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