is: Corporate Social Responsibility is how corporations manage their business processes to produce a positive impact on their employees‚ society and environmental issues. From this definition I will explain how McDonald’s handles and views Corporate Social Responsibility. By examining its leadership‚ one can see just how much McDonald’s gives back and positively impacts society around it. There are several primary ways McDonalds does this: the Ronald McDonald House Charities‚ Camp Mickey D’s‚ and
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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interest? How they are affected by organisational decisions. -DEFINITION OF A STAKEHOLDER- A stakeholder is someone or anyone who has an interest in the success of a business. A stakeholder can affect the businesses processes and outcomes. -MCDONALD’S STAKEHOLDERS- CUSTOMERS One of the main stakeholders for McDonalds is the customers. They have a stake in the business‚ because they buy food and bring in the revenue. If people chose to buy food elsewhere and McDonalds would have no customers and would
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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name for over a century. There are many different classes developed to cater for the ever demanding customers. Some of the classes are C‚ D‚ E‚ G‚ K‚ L‚ R‚ S‚ T class. Also‚ Mercedes reputation is also build in the Formula One scene. 1. Customer retention Customer retention is an assessment that an organization takes to measure the customer defection. It is important because retained customers tend to spend more‚ need lesser loyalty cost and they tend to refer someone to your business. Therefore
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The Business ethic of KFC and McDonald TABLE OF CONTENTS The Business ethic of KFC and McDonald 1 Executive Summary 3 1 Introduction 3 2 Comparation of KFC and McDonald’s practices 4 3 Application of 4 relevant ethical theories 6 3.1 The utilitarian approach 6 3.2 The rights ethical approach 7 3.3 The Justice ethical approach 7 3.4 The virtue approach
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The Customer is Always Right There is a popular saying in business‚ “The customer is always right.” Originally coined by Harry Gordon Selfridge‚ the original meaning suggests that “a company’s keenness is to put the customer first.”1 Ultimately this phrase indicates that businesses must be aware that their customers are the essence of their business. Without customers‚ the business would seize to exist. I concur with this philosophy as customers are the fundamentals to any business or organization
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE RESTAURANT BUSINESS Case Study- Sagarmatha Nepalese Restaurant in Vantaa THESIS CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Programme in Tourism May 2012 ABSTRACT CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Unit for Technology and Business‚ KokkolaPietarsaari Date June 2012 Author Abadh Jibi Ghimire Degree programme Degree programme in Tourism Name of thesis SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE
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guidance and cooperation in the project work‚ especially‚ Mrs. Amrita Pai‚ the PR manager of McDonalds India and Mr. Nishit Pandey‚ the director of Alliances and Corporate Affairs. Preface In this project‚ we have analyzed the growth of McDonalds in India since it’s inception and discussed how much of a role an efficient PR department played in its growth. We have covered the setting up of McDonalds India‚ how the PR department works and some of the main activities that they have carried out. We went
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CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY: Scheduled Banks in India are those banks which have been included in the Second Schedule of Reserve Bank Of India (RBI) Act‚ 1934 RBI in turn includes only those banks in this schedule which satisfy the criteria laid down vide section 42 (6) (a) of the Act. As on 30th June‚ 1999‚ there were 300 scheduled banks in India having a total network of 64‚918 branches. The scheduled commercial banks in India comprise of state bank of India and its associates
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