Customer demands and the rise in competition have caused many companies to focus on customer service and relations. The ability to provide great customer services has much to do with the success of many individuals and companies. Customer service isn’t about giving the customer exactly what they want. It involves skills such as problem solving‚ empathy‚ interpersonal skills‚ communication‚ and leadership abilities. Employee performance can be improved in many ways. Training is one way to emphasize
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Imagine it’s your first day of a new job. You’re filled with anxiety‚ anticipation‚ enthusiasm and excitement‚ ready to prove to your employer that they made the right choice in selecting you. Now imagine being greeted by your supervisor‚ given a brief tour‚ and then shuffled to your desk‚ office or cubicle‚ handed a stack of papers and documents to which your supervisor tells you that you will spend your first day orienting yourself to your new company and position by reading through all that
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Group presentation The two role-plays illustrate on how people from different cultures are dealing differently with the issue of quitting (changing their job). The first role-play described how a Portuguese employee wants to quit his job and tries to announce it to his Brazilian manager. It is however not going according to plan‚ as he cannot emotionally detach from the company. Finally‚ he ends up not quitting the job and stays in the company due to the relation he shares with the boss and the
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THE FALL OF KINGFISHER INTRODUCTION 1. Aviation got its wings with the first flight of Wright Brothers on 17th Dec 1903. Ever since that day we have progressed leaps and bounds in this sector. Today before we get down to the integrities of our topic‚ let me start from the very beginning of Indian Airline Industry. The credit to get Airline Industry in India was by none other then the great founder of Tata Group Mr. JRD Tata. He founded Tata Airlines‚ a division of Tata Sons Ltd. as the first
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THE INDIGO AIR : FIXING THEIR PROBLEMS AT KOLKATA AIRPORT Indigo Air is the one of the prominent low cost airlines operated from India. ➢ a single passenger class ➢ a single type of aero plane commonly the Airbus A320 or Boeing 737‚ reducing training and servicing costs. ➢ a simple fare scheme‚ such as charging one-way tickets half that of round-trips (typically fares increase as the plane fills up‚ which rewards early reservations) ➢ unreserved seating (encouraging passengers
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How will you plan a Management Information System in marketing information system taking into account the actions of antecedents or consequences of consumers‚ competitors‚ employers‚ institutions‚ suppliers‚ wholesalers‚ retailers‚ govt. bodies and NGO’s (Note you must also take into account the physical‚ technological‚ economic factors‚ beside legal and social taboos) (Take an example of your choice). Market information system may be defined as factual knowledge about the action
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Case – Study (HRP – 2nd Unit) PROMOTING THE PROTÉGÉ The die was cast. Prem Nath Divan‚ executive chairman of Vertigo‚ the country’s largest engineering project organization‚ decided to switch tracks for a career in academics. Divan was still 6 years short of the company’s retirement age of 65. His premature exit was bound to create a flutter at the Vertigo board. Having joined Vertigo as a management trainee soon after college‚ he has gradually risen through the hierarchy to take a board position
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HR PLANNING‚ Recruitment and selection Human Resource Planning - The process that links the human resource needs of an organisation to its strategic‚ qualified‚ and competent enough to achieve the organisation’s objectives. - A vital organisational element for the maintaining a competitive advantage and reducing employee turnover Process of human resource planning 1. Assessing Human resources The assessment of HR begins with environmental analysis‚ under which the external (PEST) and internal
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1. Brenda McCain sees herself as the person that keeps human resource operations in line. Her role is seen as one that brings consistency and order to the human resource functions of the store. For example‚ before McCain was hired‚ supervisors were performing the human resource operations. One consequence was that the lack of strong human resource management led to inconsistency‚ especially among procedures and punishment. McCain sees herself as the person who is working on streamlining and smoothing
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1. Hayleys Consumer Products Limited The world of Hayleys was initially started its business in 1878 as Chas P. Hayleys and company in Sri Lanka‚ was incorporated as Hayleys Ltd in the year 1952. Today it is known as the world of Hayelys with a globally competitive business portfolio spanning over 12 different sectors of enterprise. The main business portfolio of world of Hayley’s fall under seven broad categories such as: Global market and manufacturing Agriculture and plantation Logistics
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