Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
Premium Customer service
Homework #2: Goods‚ Services‚ and Operations Management Written By: Tamara Ellis Prof. Samuel A. Garwon MGMT 480 – 002 March 6‚ 2013 1. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Service-providers need technical/operations skills plus human interaction and marketing skills. A bank teller‚ for example‚ must be able
Premium Management Operations management
importance of public service skills using examples from at least two contrasting public services. D1: Evaluate the importance of public service skills in a specified service‚ in the UK. Public Service Skills - Public service skills are a set of core skills that a person will need to have and build up to be effective in public services. They are also skills that any individual would discover useful during their working life. The Ambulance Service – it is important in the public services because Ambulance
Premium Management Sociology Organization
Customer Service James Brinkley MAR 2305-6 WK 1 IW October 18‚ 2012 Professor Summers Define what customer service is and how it provides value to everyone involved. The individual work assignment is to explore the field of customer service and consider the following questions carefully. In a word processing document‚ please answer the following questions: What is customer service in today ’s business environment? Customer service is satisfying the needs of external and internal customers
Premium Customer service
DEVELOPING A SERVICE BRAND USING THE SERVICE MIX -Kunle Dixon Odukoya Unlike product brands‚ service brands are identifiable activities or benefits that one party can offer to another that is essentially intangible and doesn’t result in a change in ownership. Thus service brands are those utilities that have as their core‚ the five attribute of services vis • Intangibility: not existing in physical form • Invisibility: cannot be seen • Inseparability: cannot be separated from the provider
Premium Brand Customer service Brand management
The Impact of Location of Hotels on the Employees’ Service Performance Jing Lu 0626.755.90/0625.790.70: Graduate Writing and Research Rochester Institute of Technology College of Applied Sciences and Technology Feb 26‚ 2012 Abstract This research proposal is conducted in Rochester‚ aiming to explore the impact of the location of hotels on employees’ service performance. Quantitative and qualitative data are collected through questionnaires (quantitative instrument)‚ and focus group interviews
Premium Focus group Hotel Qualitative research
In the last 50 years‚ human services workers are now able to offer a magnitude of services to millions of more Americans. The two major focus areas were mainly known to be food and work however‚ that has been constantly changing due to the higher demand of needs from Americans. A much larger amount of people is in need for many more different things than they were fifty years ago.. Americans are now in desperate need for clothing‚ shelter‚ healthcare as well as food. As Americans are being forced
Premium Minimum wage Sociology Nonviolent Communication
Should people have the right to rescue services if they put themselves at risk? Thousands of people have climbed Mount Everest. Some make it to the top‚ but most don’t. Rescue services are called every day by climbers of Mount Everest. I think that people should have the right to rescue services even if they’re putting themselves at risk‚ because it’s not right‚ businesses wouldn’t have as much work‚ and if people didn’t have the rights‚ the number of deaths would increase. First of all‚ it’s not
Premium Climbing Mount Everest Rescue
Planning For Enterprise IT Assignment 1: Case Study Analysis 2012 Table of Contents Introduction 2 GOOGLE 3 From the history 3 Products and Services Timeline 4 Android Market and Google TV 6 List of References 9 Appendix A 10 Appendix B 11 Introduction ‘Major failures in using IT are often based on much better technology and bad business vision. Successes come from good enough technology
Premium Google
Organisations have diversified through different era with new technologies and new strategies input. Managing people in an organisation has always been foremost priority for all the organisations to get competitive advantage. Organisational Culture is perhaps the single most important factor accounting for success or the failure of an organisation. In 1992For instance‚ in 1992‚ Kotter and Heskett conducted a long-term study of the largest ten to eleven high-performing companies in each of twenty-two
Premium Motivation Organizational studies and human resource management Maslow's hierarchy of needs