Effective Communication & Medical Care in Health & Human Services Kristell Gonzalez Ashford University HHS 307 Instructor Tamikia Lott October 20‚ 2013 Effective Communication in Health & Human Services Thesis: Communication in a health care setting is very important; it helps us to achieve the best patient provider relationship‚ establishing a trusting relationship. It helps the patient feel and understand that they have been well taken care of and helps them progress
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important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore‚ it is very important to understand who our customers are‚ their expectations of the service they experience and how that effects future choices and decisions that they might make. Companies that are customer focused often like to ensure that the following things are achieved and addressed to make sure the customer experience is positive
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suffer the same types of domestic arguments/difficulties as the rest of society – but are less able to rectify these issues due to their incarceration. Not only does maintaining these relationships benefit the prisoner – it also benefits the prison service by meaning that
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creating a national unity between difference races‚ the government had implemented a National Service Training Program (PLKN). This program was commenced in 2003 and fully operated since year 2004. It is a full time live-in dormitory based three months‚ for those teenagers who fresh graduated from high school. It is meant to address racial polarization and encourage national unity among the youth. The National Service Training Program (PLKN) is implemented to achieve the following objectives: i. To develop
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Question 1 : Develop a service blueprint of the “as is” process After the ticket update‚ there is a survey request (not on the blueprint! ! ) Question 2: Evaluate the performance of the service process in terms of value-creation for the company and for the customer. There are a number of activities that create value in this blueprint: The first contact with the customer is of great importance‚ thus ‘take call’ is one of them. Others are: The status reports that are passed on to the customer
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Generally‚ financial services refer to services provided by the finance industry either public or private finance industry. Financial services defined as services that related to facilities such as saving accounts‚ checking accounts‚ leasing‚ loans and money transfer provided by banks‚ credit unions and finance companies.1 Flower of service is a visual framework for understanding the supplementary service elements that surround and add value to the core product. Flower of service is introduced by Christopher
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Service Encounter: A service encounter is defined as the period of time that a customer interacts with a service (Shostack‚ 1985). The definition of a service encounter is broad and includes a customer’s interaction with customer-contact employees‚ machines‚ automated systems‚ physical facilities‚ and any other service provider visible elements. It involves all the activities required to perform a service. Transactions: 1. Info 2. Parking 3. Booking 4. Entry 5. Waiting 6. Finding Seat
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Self service Self service is the practice of serving oneself‚ usually when purchasing items. Common examples. Automatic Teller Machines (ATMs) in the banking world have also revolutionized how people withdraw and deposit funds; most stores in India ‚ where the customer uses a shopping cart in the store‚ placing the items they want to buy into the cart and then proceeding to the checkout counter/aisles; or at buffet-style restaurants‚ where the customer serves their own plate of food from a large
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3.2 Identify barriers to effective communication Speaking a different language : When someone speaks a different language or uses sign language‚ they may not be able to understand what the other person is trying to say. Sensory barriers: When someone cannot receive or pass on information because they have a impairment to one or more of their senses‚ the most common is hearing or seeing. Emotional difficulties: Many of us have emotional difficulties at times and become very upset. For example you
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longest. Seniors come from different cultures and different backgrounds and many have different needs. There are three different categories of seniors; the young‚ the old‚ and the very‚ very old. Each type of senior have different needs and wants. There is a company out there that provides free information and referrals to seniors and their family about different community and government services that are provided for seniors. This company is called Senior Information and Assistance or SIA. SIA is provided
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