ILM Level 5 Diploma in Management Improvement Report (M5.01‚ M5.02‚ M5.03) Joanne Waylett Contents Terms of Reference …………………………………………………............................... Page 3 Introduction …………………………………………………………………………………
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ILM LEVEL 3 Award in first line management M3.01 Solving Problems and Making Decisions by Donna Sullivan Hull Training 2012 Table of Contents Context of assignment 2 The description of the problem 3 Analysis of the problem 4 Resolution of the problem 5 Implementation and communication of the solution 6 Appendix 7 Background: I work for the City Health Care Partnership within the Primary Care Medical Services‚ I work for 4 different GP practices as the Data Quality
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Tesco’s Tata How the business deals with legal factors A legal factor that has a big impact on Tesco’s is protecting employees which‚ includes the laws about how many hours an employee can work. This amount of hours depends on the employees contract‚ if they are a full time member of staff then they have to work between 35-45 hours a week but no more‚ these hours also have to be over reasonably shift‚ for example having a 8 hour shift a day over 5 days a week. If they are a part time member then
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“STUDY ON CUSTOMER SERVICES in BHARTI AIRTEL SERVICES LTD” A first review report (Submitted by M.MUBBIDATHI‚ Roll No: 1211MBA0476: Reg. No: 68212100123 ) Need for the Study: The scope of the project report is to study the level of satisfaction of the customers with Bharti Airtel services. Every company wants the feed back of their customer about the product‚ price‚ service and promotional activities in order to know the customer attitude towards its product. The consumers were to
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Supportive Relationships This assignment will explain the importance of supportive relationships in reducing the risk of abuse and neglect. Many different factors contribute to a good professional relationship and help minimise abuse for vulnerable adults. One factor is communication. Good effective communication creates trust within the professional and the individual and also builds a good open relationship. By good communication the vulnerable adult is able to feel confident to talk openly to
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the mid 1980’s. SWAPA changed its name to Drugaid in the early 1990’s Today Drugaid has services in Merthyr Tydfil‚ Caerphilly‚ R.C.T. ‚ Blaenau Gwent‚ Newport‚ Torfaen and Monmouthshire. Drugaid enjoys partnerships with a range of organisations‚ and is funded from a variety of sources including Local Health Boards‚ Community Safety Partnerships‚ YOTs‚ County Borough Councils‚ the National Probation Service‚ and the Welsh Assembly Government. Drugaid today is significantly different from its beginnings
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BUS 324 Services Marketing Group Assignment 2: Literature Review Emirates Airlines Done By: Sheela Mehta Date: 14/11/2012 Literature Review on Customer Service Management Introduction One among many of the definitions given to customer service by Jay Kandampully (2012) in his book “Service Management: A New Paradigm in Retailing” are “Customer Service is a series of activities designed to enhance the level of customer satisfaction- that is‚ the feeling that a product or
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Guide G: Managing Quality in Partnership Working Graduate Diploma in Health and Social Care – Level 5 Module G: Managing Quality in Partnership Working The learner will: 1 Understand differing perspectives of quality and partnership working in relation to health and social care services Partnership: empowerment; independence; autonomy; power; informed choice; staff and organisation groups eg statutory‚ voluntary‚ private‚ independent‚ charitable; service users Quality:
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Vocational Qualification Workbook Accreditation number: F/600/0660 Version 6 Support Pack Effective from: 1 September 2008 Accreditation Number: 500/4380/8 Version 1 EDI Level 3 Certificate in Customer Service CU1080: Developing and Improving the Customer Service Process | F/600/0660 Level 3: 7 Credits Learner name: | Tracy Woollett | Learner registration number: | | Centre name/number: | | Assessor/tutor name: | Fiona Hall | Your job role (if applicable):
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(1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction
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