INTRODUCTION: DEFINITION OF CUSTOMER The father of our nation‚ Mahatma Gandhi’s famous statement is worth recollection- “A customer is the most important visitor on our premises .He is to dependant on us ‚we are dependant on him .He is not dependant on us‚ we are dependant on him. He is not an outsider on our business. He is a part of it .We are not doing a favor by serving him‚ he is doing us a favor by giving us an opportunity to do so.” According to Peter Drucker. “The
Free Shopping mall Retailing Sampling
and New Zealand. Today‚ BIKANERVALA FOODS PVT. LTD. is an ISO 9001:2000 HACCP and SQF 2000cm certified company with four manufacturing units in the National Capital Region and a chain of 88 outlets in India and abroad‚ serving vegetarian North Indian‚ South Indian‚ Continental‚ Chinese cuisine and fast food along with a vast variety of traditional Indian sweets and snacks. BIKANERVALA Parent Company | Bikanervala | Category | Food products and Restaurant | Sector | Food and Beverages | Tagline/
Premium Indian cuisine Retailing
Models of Customer Satisfaction Adriadne Aaron-Hill Peru State College Executive Summary This paper presents different models of customer satisfaction. Models are needed in customer satisfaction so that when measurements are taken there is a way to analyze the results. Companies who want to compete in their field must understand the purpose of customer satisfaction. The beginning stage of customer satisfaction is distinguishing between the customer and the consumer. A customer is an individual
Premium Customer satisfaction Marketing
Assignment: Sales Promotion Techniques MKT230 October 3‚ 2010 ASSIGNMENT: SALES PROMOTION TECHNIQUES Coordinated along with other promotional activities a firm’s integrated marketing communication program must direct its sales toward trade and consumers. Some real world examples to describe the classifications of sales promotions techniques might include; discounts and deals‚ increasing industry visibility‚ priced-based consumer sales promotion‚ and the attention-getting consumer sales promotions
Premium Sales promotion Marketing
ITS BACKGROUND Introduction A restaurant or luncheonette is an establishment which prepares and serves food and drink to customers in return for money. Meals are generally served and eaten on premises‚ but many restaurants also offer take-out and food delivery services. Nowadays‚ the requests of customer have been changed since the trend has been changed. The customers based on the quality and taste on food‚ would like to consider the place wherein the sanitation of the serving place and the
Premium Take-out Burger King Fast food
INTRODUCTION Customer satisfaction surveys are important tools for measuring the success or forecasting the future of a product or service. They often predict or explain sales trends‚ and can give clear information on what changes will improve the bottom line. Customer satisfaction is essential to the survival of any business. Its basic aim is to find out whether customers are satisfied? The best way to find out whether customers are satisfied is to ask them. When To Conduct A Customer Satisfaction Survey
Premium Marketing Customer service Customer
CUSTOMERS’ SATISFACTION IN AFTER SALES SERVICE –CONSUMER DURABLE GOODS -A CASE STUDY OF AIR CONDITIONERS This study is about finding the factors affecting customer satisfaction‚ extent and level of prevalent after sales service in regard to consumer durable goods. For purpose of in depth study of the relevant issues one of such item “Air Conditioner” has been chosen keeping in view the latest craze‚ flooding of advertisement alluring the existing and potential customers. The study described
Premium Customer service Sales Marketing
presents the literature related to this study. This will be conducted with the assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore‚ every organization should plan the right strategies for dealing with customers‚ communicating with them‚ providing pleasant services and retaining them forever with specially chosen customer contact employees‚ all leading to their
Premium Customer satisfaction Hotel Customer
PREFACE The objective of this research is to examine the impacts of FDI on local telecom companies in India: case of Bharti Airtel in order to be able to understand the impacts that local telecom companies in India will face particularly after India opened its economy. Thus‚ it will be useful for everyone who is interested in FDI and telecom business particularly in Indian business environment as a result of its potential and market size which is the second biggest in the world after China. Besides
Premium Investment Foreign direct investment Mobile phone
CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 1 CUSTOMERS’ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK By Mahamudur Rahman ID: 0830121 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration (BBA) INDEPENDENT UNIVERSITY‚ BANGLADESH April‚ 2012 CUSTOMERS‘ SATISFACTION ON SERVICE QUALITY OF STANDARD CHARTERED BANK 2 CUSTOMERS’ SATISFACTION
Premium Bank Retail banking Online banking