ultimate goal of a customer-oriented organization is to maximize its customer satisfaction. This topic is about the relation between the profit of a customer-oriented organization and its customer satisfaction. “The customer is KING.”. It heralds the emergence of new business paradigms that will keep pace with a world rapid changing under the impact of development. The following word will show what are the changes of marketing‚ what is the customer satisfaction‚ why the customer satisfaction is important
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A contract is a legally binding agreement or relationship that exists between two or more parties to do or abstain from performing certain acts. A contract can also be defined as a legally binding exchange of promises between two or more parties that the law will enforce. For a contract to be formed an offer made must backed acceptance of which there must be consideration. Both parties involved must intend to create legal relation on a lawful matter which must be entered into freely and should be
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REGULATORY AGENCIES AND OTHER RELATED MATTERS 1. The Laws 2. The Agencies 3. The Incentives 4. Export & Import Policy III BUSINESS ORGANIZATION AND REGULATION 1. Incorporation a. Registration with the CAC and obtaining Certificate of Incorporation b. Effect of Registration c. The Company Name d. Statutory Book 2. Share Acquisitions 3. Business Registrations by Foreigners a. Business Permit 1 Law Allianz. 2010 b. Expatriate Quota c. Resident Permit d. Combined Expatriate Residence Permit and Alien
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#1 Toyota‚ Ford‚ GM and Volkswagen-Some Differing Opinions about working with Suppliers. CASE SUMMARY: Toyota Motor Corporation is one of the world’s leading auto manufacturers. Toyota has been approached by two large US automakers‚ GM and Ford‚ to join their Internet-based marketplaces where the automakers and their suppliers hope to do business more efficiently and drastically reduce costs by giving the suppliers access to more business and by trading billions of dollars worth of goods and
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21 January 2015 Customer Service Matters Introduction Organizations are complex collections of various groups working toward the same common goal. In order to create the effective use of limited resources and to focus on stated goal‚ organizations’ structures are established. The most common structure‚ Functional Structures‚ have 3-5 levels each with their own specific responsibility and expectation. The most commonly recognized levels include the following: Human Resources (Hiring employees
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Outsourcing Customer Service Executive Summary The choice to outsource company’s relations with their customers is a choice many businesses are making. With the costs of labor more than a quarter of the rate an average customer service representative makes in the United States (U.S.)‚ large companies are making the choice to offshore some‚ or the entire company’s customers service departments to other countries. To many of these companies‚ the benefits are out weighing the issues relating
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Models of Customer Satisfaction Adriadne Aaron-Hill Peru State College Executive Summary This paper presents different models of customer satisfaction. Models are needed in customer satisfaction so that when measurements are taken there is a way to analyze the results. Companies who want to compete in their field must understand the purpose of customer satisfaction. The beginning stage of customer satisfaction is distinguishing between the customer and the consumer. A customer is an individual
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Project Proposal Project Proposal Product Strategy and Management INDIAN INSTITUTE OF MANAGEMENT‚ BANGALORE Understanding and analyzing the market strategy of Godrej Appliances Understanding and analyzing the market strategy of Godrej Appliances Submitted To Prof. Ramesh Venkateswaran Submitted by Group 2 Rajesh Kumar Sanga 1211286 Nareshbabu Vadditandra 1211277 Kaluvai Rajesh 1211192 Shiva Nanditha 1211232 Aditi Garg 1211322 Akhilesh Chader 1211196 Kasam
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Date: 9/19/2012 Re: QUALITY MANAGEMENT - Cost-Quality Relationship There are three types of costs when quality considerations are made: Appraisal Costs‚ Prevention Costs‚ and Failure Costs. These costs are affiliated with the efforts of process improvement and are also known as quality costs or cost of quality. Appraisal costs are associated with measuring‚ evaluating or auditing products and services to satisfy quality and performance requirements set by the
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Internal Customers: This means if one department‚ individual or process within an organization supplies another such within the same organization with goods‚ information or services then the latter is described as the internal customer of the former. For example‚ a dispatch department may be the internal customer of a packing department‚ which in turn may be the internal customer of the manufacturing process. External Customers: External customers are those persons who come from the outside to
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