UNIT 501 Use of development systems that promote communication 1.1 Facilitate the development of SMART objectives and work plans with team members SPECIFIC MEASURABLE ATTAINABLE RELEVANT TIME-BOUND Specific goal rather than generalise goals. You must tell exactly what is expected‚ why its important‚ who is involved‚ where its going to happen and which attributes are important. Your specific goal should cover - who is involved where- identify a location why- specific reasons
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DISTRIBUTION Two Chapter Two Therapeutic Communication Techniques LEARNING OBJECTIVES Upon completion of this chapter‚ the reader should be able to: • Discuss therapeutic communication techniques • Analyze barriers that compromise active listening • Review the impact of culture on nurse–client relationships • Describe negotiation and conflict management • Contrast assertive‚ passive‚ and aggressive communication skills • Discuss appropriate use of self-disclosure
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An agenda model of organisational communication Tuuli Tukiainen A new tool for research: The starting point for the concept analysis was the three-level model of organisational culture by Edgar Schein (1985) applied to communication culture. According to Schein‚ culture is divided into contents of meanings and levels of meanings. Schein classifies the levels of meanings into artefacts‚ values and beliefs. Working community is a group of people in a certain part of an organisation. The group
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NON-VERBAL COMMUNICATION More than 90% of the total impact of any message is created through nonverbal communication. In an organisation‚ higher-level authorities have 50 to 60 % impact by facial expression‚ body position and gestures. They use 5 to 10 % words for impact and 30 to 40 % impact is given by their verbal communication. The way an individual stands‚ holds his hands‚ tilts his head‚ all transmit volumes about the individual. One of the most important solutions to understanding communication
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“make a difference.” This is what most of us want to do in life –to make a difference‚ to change the world in some small way. Public speaking offers you an opportunity to make a difference in something you care about very much. “Speech communication describes any type of interaction that makes use of spoken words and it is a vital integral part of the modern business world.” SIMILARITIES BETWEEN PUBLIC SPEAKING AND CONVERSATION * Organize your thoughts. Presenting your
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BUSINESS COMMUNICATION 1 C O N T E N T S Blocks/Units Details of Topics BLOCK I Unit 1 Unit 2 Unit 3 BLOCK II Unit 4 Unit 5 Unit 6 Unit 7 BASICS OF COMMUNICATION Significance of Business Communication Overcoming Barriers to Communication Strategic Relevance of Communication ORAL COMMUNICATION SKILLS Essentials of Oral Communication Skills Delivering a Persuasive Speech Successful Meeting Skills Listening Skills Pages 4 22 34 49 65 74 85 BLOCK III WRITTEN COMMUNICATION SKILLS Unit
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Mehrabian’s communication research Professor Albert Mehrabian’s communications model Professor Albert Mehrabian has pioneered the understanding of communications since the 1960s. He received his PhD from Clark University and in l964 commenced an extended career of teaching and research at the University of California‚ Los Angeles. He currently devotes his time to research‚ writing‚ and consulting as Professor Emeritus of Psychology‚ UCLA. Mehrabian’s work featured strongly (mid-late 1900s) in establishing
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Communication is when two or more people exchange information. Good communication skills is essential in a work setting because it’s vital for the development of positive relationships with people using the services provided‚ and also for their families and friends‚ so that they can understand and meet their needs. Communication is also crucial to develop positive relationships with work colleagues and other professionals‚ as well as to share information with those using the services‚ by providing
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SHC31 Promote communication in health‚ social care or children’s and young people’s settings Identify the different reasons people communicate People communicate for different reasons‚ which are as follows: * To teach: We communicate is to impart knowledge and to teach. This way of communication allows future generations to acquire the knowledge and expand on it. Examples of this include information about what products are safe to eat or how to invent. * To learn: Communication is also used
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his assignment discusses barriers to‚ and methods of‚ effective communication with people who are confused by reflecting on my experience in communicating with an elderly confused patient. Specifically‚ and within the scope of this assignment‚ I reflect on two methods of effective communication with elderly confused patients; one verbal (reality orientation) and one non-verbal (touch). During my first placement I was asked to assist in the care of Elsie (pseudonym)‚ an 86 year old lady admitted
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